FILE NO 1-9945

 

 

SECURITIES AND EXCHANGE COMMISSION

 

WASHINGTON DC 20549

 


 

FORM 6-K

 

REPORT OF FOREIGN ISSUER

 

Pursuant to Rule 13a-16 or 15d-16 of

the Securities Exchange Act of 1934

 

For the month of September 2005

 

National Australia Bank Limited

ACN 004 044 937

(Registrant’s Name)

 

Level 24

500 Bourke Street

MELBOURNE VICTORIA 3000

AUSTRALIA

 

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

 

 

Form 20-F

  ý

Form 40-F

  o

 

Indicate by check mark whether the registrant by furnishing the information contained in this Form is also thereby furnishing the information to the Commission pursuant to Rule 12g3-2(b) under the Securities Exchange Act of 1934.

 

 

Yes

  o

No

  ý

 

If “Yes” is marked, indicate below the file number assigned to the registrant in connection with Rule 12g3-2(b): 82

 

 



 

 

Group Corporate Affairs

National Australia
Bank Limited
ABN 12004044937

 

 

 

ASX Announcement

 

800 Bourke Street
Docklands
Victoria 3008
Australia

 

Wednesday, 28 September 2005

 

NAB plan to stabilise and rebuild the Australian business

 

A comprehensive plan to stabilise and rebuild the NAB’s Australian business was outlined in a market update by the Executive Director and Chief Executive of the National’s Australian operations, Mr Ahmed Fahour.

 

“We are half-way through a three year turnaround,” Mr Fahour said. “We have the right people in place and they are focused on the right things. We have broadly stabilised the business and are now embarking on the rebuilding phase.”

 

Highlights of the briefing include a three year plan to:

 

                            release new products and improve customer service in Australia

                            complete the integration and restructuring of the Australian businesses

                            invest $1.8 billion in rebuilding the Australian business, and

                            having regard to the $1.8 billion investment, keep underlying cost growth in the Australian business under 3% per annum

 

Four key priorities for the next three years include:

 

Helping our customers fulfil their aspirations

 

“We have a clear purpose: to help our customers fulfil their aspirations,” Mr Fahour said. “We are freeing up our people to achieve this, by simplifying processes and policies.

 

“We are also committed to reinvesting in skills and capability development, including new quality management approaches and systems that improve both the employee and customer experience.

 

“We will continue to launch market-leading, customer-focused products.  New products such as the Business Cash Maximiser, Personal Project Loan and iSaver Account have been launched recently.”

 

1



 

Rebuilding critical infrastructure

 

“As announced in May, we are also reinvesting $1.8 billion over three years in rebuilding the business,” Mr Fahour said.

 

“This will go to product and service innovation, building infrastructure, and compliance/regulatory issues.

 

“In 2006 and beyond, the investment mix will shift towards projects that give us bottom line returns and rejuvenate our systems and infrastructure. This includes investments in our Retail branch network, re-engineering of our lending processes and building new products and services for our customers.”

 

Becoming cost-competitive

 

“We are still inefficient compared to best practice,” Mr Fahour said. “We intend to keep underlying cost growth under 3% per annum on average over the next three years.”

 

Early gains have been achieved through a number of initiatives including the integration of support functions across the business, cancellation of low-value projects and reduction in the use of consultants.

 

The 1000 job reductions announced in May have been completed.

 

Longer-term, value-adding initiatives include process re-engineering to free up capacity, simplification of technology architecture and rationalisation of suppliers. We will ‘right-source’ to ensure functions are performed in-house or externally in Australia or overseas as appropriate and this will mean another 1000 job reductions over the next two years, as announced in May.

 

Managing our portfolio of businesses

 

“Each of the NAB’s business units is at a different starting position, and each has a plan to become truly competitive,” Mr Fahour said.

 

Business & Private Banking:

 

Business and Private is very strongly positioned. Features of the growth strategy include:

                  Further specialisation in specific industry groups;

                  Greater banker empowerment and authority;

                  Cross-sell into transaction banking and wealth management.

 

Retail Banking:

 

The Retail business faces reinvigorated incumbents and a raft of new competitors. A major improvement program will include:

                  Re-investment and training for sales and service;

                  Re-investing in and upgrading our branches;

                  Profit and Loss accountability to be managed by new local area markets;

                  Increased sales capabilities to be put back into major outlets.

 

2



 

Wealth Management:

 

The Wealth Management business enjoys a strong brand and market position. There will be a strong focus on:

                  Improving service levels;

                  Revitalising the ‘manager of managers’ platform;

                  Investment in product innovation;

                  Cross-sell into the bank channel.

 

These plans will ensure the Wealth Management business participates in the exciting growth opportunities available to it.

 

For further information:

 

Geoff Lynch

Head of Media Relations Australia

03 8634 1564 work

0405 319 819 mobile

 

Samantha Evans

External Relations Manager

03 8641 4982 work

0404 883 509 mobile

 

Hany Messieh

Group Manager, Investor Relations

03 8641 2312 work

0414 446 876 mobile

 

Mr Fahour’s full strategy presentation is available on www.nabgroup.com and www.national.com.au.

 

DISCLAIMER

 

This statement contains certain “forward-looking statements” within the meaning of Section 21E of the US Securities Exchange Act of 1934 and the US Private Securities Litigation Reform Act of 1995.  The words “anticipate”, “believe”, “expect”, “project”, “estimate”, “likely”, “intend”, “should”, “could”, “may”, “target”, “plan” and other similar expressions are intended to identify forward-looking statements.  Indications of and guidance on future earnings and financial position and performance are also forward-looking statements.  Such forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties and other factors, many of which are beyond the control of the Group, that may cause actual results to differ materially from those expressed or implied in such statements.  There can be no assurance that actual outcomes will not differ materially from these statements.  For further information relating to the identification of forward-looking statements and important factors that could cause actual results to differ materially from those projected in such statements, see “Presentation of Information - Forward-Looking Statements” and “Risk Factors” in the Group’s Annual Report on Form 20-F filed with the US Securities & Exchange Commission.

 

3



 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

 

Link to searchable text of slide shown above

 


 

Searchable text section of graphics shown above

 



 

National Australia Bank

Australian Region Market Update

 

 

28 September 2005

Victory Room Telstra Dome, Melbourne

 

[LOGO]

 



 

Agenda

 

9:30am

Welcome

John Stewart

9:40am

Organisation & Strategy

Ahmed Fahour

10:15am

Business & Private Banking

George Frazis

 

 

joined by Bruce Munro

10:50am

Q&A

Presenter’s Panel

11:15am

Break / Tea / Coffee

 

11:30am

Introduction to Section

Ahmed Fahour

11:35am

Retail Banking

Andrew Thorburn

12:00pm

Product & Service

Jeremy Dean

12:20pm

Wealth Management

Steve Tucker

12:45pm

Q&A

Presenter’s Panel

1:35pm

Close

Ahmed Fahour

1:45pm

Lunch Break

 

From 2:15pm

Docklands Tour

 

2:45pm

Media Conference

 

3:15pm

Close

 

 

2



 

Welcome

 

 

John Stewart

Group Managing Director and CEO

 



 

The Australian Region Update

 

 

Ahmed Fahour

Executive Director and CEO Australia

 



 

A turnaround plan was developed in 2004

 

[CHART]

 

                  Leadership team fragmented

 

                  Earnings declining

 

                  Costs growing

 

                  Margins declining

 

                  Stakeholders unhappy

 

                  Customer satisfaction declining

 

5



 

New Australian Region…customer focus and simplicity

 

Three Silos

 

New Australian Model

 

 

 

CIB

FSA

MLC

 

Support

Product

Distribution

Customer

 

6



 

Australian Executive Team

 

Distribution

 

Product

 

Support

[GRAPHIC]

 

[GRAPHIC]

 

[GRAPHIC]

George Frazis

 

Bruce Munro

 

Ewen Stafford

Business & Private Banking

 

Business Products & Services

 

Chief Financial Officer

 

 

 

 

 

[GRAPHIC]

 

[GRAPHIC]

 

[GRAPHIC]

Andrew Thorburn

 

Jeremy Dean

 

Bob Stribling

Retail Banking

 

Consumer Products & Services

 

Chief Risk Officer

 

 

 

 

 

[GRAPHIC]

 

[GRAPHIC]

 

[GRAPHIC]

Matt Lawler

 

Steve Tucker

 

Elizabeth Hunter

Financial Planning & Third Party

 

Wealth Management Services

 

People & Culture

Distribution

 

 

 

 

 

 

 

 

 

 

 

 

 

[GRAPHIC]

 

 

 

 

Michelle Tredenick

 

 

 

 

Chief Information Officer

 

 

 

 

 

 

 

 

 

[GRAPHIC]

 

 

 

 

Greg Sutherland

 

 

 

 

Strategy & Marketing

 

7



 

Our leaders are clear about their accountabilities

 

Distribution

 

Product

 

Support

      Revenue Growth

 

      Profit After Tax Growth

 

      Cost Efficiency

      Gross Margin

 

      Return on Equity/Return on Economic Capital

 

      Speed

      Market Share/Share of Wallet

 

      Market Share

 

      Product/Distribution Satisfaction

      Risk Profile/Business Quality

 

      Risk Profile/Business Quality

 

      MI Quality

      Cross-Sell

 

      Unit Cost

 

      Risk Profile

      Customer Satisfaction

 

      Cross-sell

 

      Employee Satisfaction

      Employee Satisfaction

 

      Employee Satisfaction

 

      Stakeholder Engagement

      Stakeholder Engagement

 

      Stakeholder Engagement

 

 

 

 

 

 

 

Customer/Distribution
Profitability

 

Product Segment
Profitability

 

Overall Business/
Region Profitability

 

 

 

8



 

Customer numbers and satisfaction are growing again

 

Customer Movements (Feb 2004 – July 2005)^

 

[CHART]

 

Customer Satisfaction (August 2005*)

 

 

 

% of each institutions’

 

August 2004 –

 

 

 

customers who are satisfied**

 

August 2005

 

Major Bank 1

 

73.2

%

+2.7

%

Major Bank 2

 

62.2

%

+0.9

%

NAB

 

64.7

%

+3.4

%

Major Bank 3

 

68.9

%

+2.2

%

Total of the Four Major Banks

 

65.9

%

+2.0

%

Total Market

 

70.9

%

+1.9

%

 


^  Total Australian Region

* August 2005 results are preliminary only

** Satisfaction is based on customers who answered very or fairly satisfied

Base: Population Aged 14+, all time periods relate to a 6 month average

Source: Customer Satisfaction – Roy Morgan Research

 

9



 

Overall, we have stabilised market share

 

Market Share Movement *&

(Sept 2004 – July 2005, basis points)

 

[CHART]

 

Market
Rank@

 

NAB
Value*&

 

1

 

$

73

bn

2

 

$

191

bn

2

 

$

98

bn

1

 

$

0.5

bn

3

 

$

34.4

bn

2

 

$

47.1

bn

4

 

$

4.0

bn

 

Product margin trends continue as per the first half

 


Source: * APRA Monthly Banking Statistics (July 2005 data). & Plan for Life Retail Funds ex Cash Mgt (June 2005 data) and Individual Risk data (Mar 2005 data). Note that Plan for Life available only quarterly. ^ APRA definition of Bills excludes Bank Held Bills (ADIs). #Includes Institutional Markets and Services. @ Ranking among the authorised banks .

 

 

10



 

With non-Retail Asset Quality remaining high and flat for the last 2 years

 

Australian Bank Risk Indicators

 

 

 

Sept 2003

 

Sept 2004

 

March 2005

 

July 2005

 

 

 

 

 

 

 

 

 

 

 

CRS

 

6.0

 

6.0

 

5.9

 

5.9

 

 

 

 

 

 

 

 

 

 

 

% of loans secured (Cat A-B)

 

72.1

%

76.5

%

76.2

%

75.8

%

 


Source:                                                      Internal – Excludes housing and personal loans

CRS: 1 = lowest risk, 16 = highest risk

 

11



 

Stabilisation of our Cost Structure

 

Stabilisation Initiatives

 

Personnel

 

      Integration

 

 

 

      De-layering

 

 

 

      1,000 FTEs

 

      First half provision $121m taken

 

 

 

 

 

Technology

 

      Cancel projects

 

      Stabilisation initiatives will deliver $80m of savings in 2006

 

•     Rationalise duplication

 

 

 

      Write-off and reduce depreciation & amortisation

 

      2nd half $300m flagged

 

 

 

 

 

Real Estate

 

      Resource planning

 

 

 

      Network planning

 

 

 

      Facility review

 

 

 

 

 

 

 

Other Costs/
Discretionary

 

      Consultants

•     Travel and entertainment

 

 

 

 

 

 

 

12



 

Cultural change is taking hold in Australia . . . it is a long journey

 

Corporate principles widely adopted

 

Very high levels of customer focus

 

                  Above 90% employee satisfaction score vs low 70% in 2003 on recent EOS Survey

 

Satisfaction and engagement scores flat over last 2 years

 

                  74% overall satisfaction score and 39% engagement – flat score vs 2003

 

                  Middle management / longer serving employees not engaged on employee issues

 

                  Senior management feel very engaged

 

13



 

Significant progress has been made in stabilising the business

 

Summary

 

Culture and People

 

External Stakeholders

      Refresh Leadership team

 

      Delivering on enforceable undertakings

      Build an integrated regional model organised around the customer

 

      Embed a Compliance Gateway

      Clear performance targets and accountability for achievements

 

      Make significant effort against audit items

      Embed our Corporate Principles

 

      Strengthen relationship with regulators

 

 

      Re-engage with community groups

 

 

 

Business Efficiency/Cost Platform

 

Revenue Growth

•     Business unit efficiency initiatives

 

•     Improve customer service proposition

•     Halt discretionary spend

 

•     Develop several new products

•     Start to gain control of expenses

 

•     Stabilise market share in key segments

•     Impose productivity improvements on suppliers

 

•     Energise frontline

•     Cancelled unnecessary projects

 

•     Address credit settings

 

 

•     Focus on margin management / asset quality

 

14



 

A turnaround plan was developed in 2004

 

[CHART]

 

                  Re-igniting the organisation

                  Manage the business units

                  Become cost competitive

                  Rebuild critical infrastructure

 

15



 

Re-igniting the organisation

 

A Clear Purpose

                  One common agenda focused around helping our customers fulfill their aspirations

 

Freeing up our people to succeed

                  Simplify our business

                  Empower our people

 

Re-investment in our people and brand

                  In capability

                  In processes and systems

                  In customer experience

                  In product and service innovation

 

This will support our Customer & Employee satisfaction focus

 

16



 

Managing the business units

 

 

 

Stabilise

 

Rebuild

 

Truly Competitive

 

 

 

 

 

 

 

Business & Private

 

 

 

[GRAPHIC]
Lead the market, grow through innovation

 

 

 

 

 

 

 

 

 

Retail

 

[GRAPHIC]
Improve Retail customer experience through a focus on people

 

 

 

 

 

 

 

 

 

 

 

Wealth

 

 

 

[GRAPHIC]
Improve returns and leverage bank channels

 

 

 

17



 

Becoming cost competitive

 

 

 

Stabilisation Initiation

 

Rebuilding (benefits in 2007/2008)

 

 

 

 

 

 

 

      Integration

 

      Quality process management

Personnel

 

      De-layering

 

      Reengineering

 

 

      1,000 FTEs

 

      1,000 FTEs

 

 

 

 

 

 

 

      Cancel projects

 

      Simplify our architecture

Technology

 

      Rationalise duplication

 

      Cost effective platforms

 

 

      Write-off and reduce depreciation & amortisation contracts

 

      Improve delivery capability

 

 

 

 

      Negotiate better supplier

 

 

 

 

 

 

 

      Resource planning

 

      Rationalisation of non-Network

Real Estate

 

      Network planning

 

      Network adjustments

 

 

      Facility review

 

      Improved facility management

 

 

 

 

 

Other Costs/
Discretionary

 

      Consultants

      Travel /Entertainment

 

      Supplier rationalisation

      Right sourcing

 

 

 

18



 

Our cost reduction efforts will more than offset normal cost growth

 

Cost Movement from 2006 – 2008*

 

[CHART]

 

eg

Labour
Rent
Supplies

Outsourced
contracts
Commissions

 


* Indicative, not to scale

 

19



 

Reinvesting in our business

 

                  Significant investment in rebuilding our business - $1.8bn over three years for Australia which is 70% of our Group forecast of around $2.5bn

 

                  Re-investment already built into our plans

 

                  Profile/mix of investment is changing

                  Compliance/regulatory

                  Product and service innovation

                  Infrastructure

 

                  Strengthening our investment disciplines

                  Governance

                  Culture

                  Sustainable and strategic

 

20



 

Becoming cost competitive in a sustainable way. . . while investing in critical infrastructure

 

Cost Movement from 2006 – 2008*

 

[CHART]

 

Eg

Labour
Rent
Supplies

Outsourced
contracts
Commissions

 


* Indicative, not to scale

 

21



 

Summary

 

This is a turnaround plan, problems understood Right people in right place – focused on the right things Significant progress in stabilising the business Future built on strong customer franchise and executing well

 

Four key priorities in rebuilding the business

                  Re-igniting organisation

                  Managing business units

                  Becoming cost competitive

                  Rebuilding critical infrastructure

 

Will be truly competitive in 2008

 

22



 

Business and Private Banking

 

George Frazis

Executive General Manager, Business & Private Banking

 



 

Business and Private Banking – major franchise

 

 

 

Stabilise

 

Rebuild

 

Truly Competitive

 

 

 

 

 

 

 

Business & Private

 

 

 

[GRAPHIC]
Lead the market,
grow through innovation

 

 

 

 

 

 

 

 

 

Retail

 

[GRAPHIC]
Improve Retail customer experience through a focus on people

 

 

 

 

 

 

 

 

 

 

 

Wealth

 

 

 

[GRAPHIC]
Improve returns and leverage bank channels

 

 

 

                  #1 position, 23.4% business lending market share

 

                  > 210K customer relationships

 

                  Major Client Group, Business (SME), Agribusiness, Private

 

                  5,700 people

 

                  158 points of presence

 

                  > 50% of Australian revenue

 

24



 

Situation at start of year – core franchise was in trouble

 

                  Largest business bank, but with declining market share

                  Revenue had slowed, margins falling

                  Cost growth faster than revenue growth

                  Organisation was siloed with poor product accountability

 

[GRAPHIC]

 

Needed to stabilise the business

 

25



 

Strong growth – Business and Private Banking driving both business and home lending growth

 

 

 

 

 

Growth July YTD Annualised

 

 

 

 

 

 

 

Market

 

 

 

Volumes

 

Business &

 

(RBA,

 

 

 

($bn)*

 

Private*

 

July 2005)

 

 

 

 

 

 

 

 

 

Business Lending

 

$

64.3

 

19.8

%

11.9

%

 

 

 

 

 

 

 

 

Home Lending

 

$

33.8

 

18.0

%

13.6

%

 

 

 

 

 

 

 

 

Deposits

 

$

46.4

 

8.6

%

11.1

%

 

 

 

 

 

 

 

 

Funds Under Management

 

$

4.8

 

31.4

%

 

 


*Includes Major Client Group, Business (SME), Agribusiness and Private Banking – excludes Corporate/IMS

 

26



 

We are gaining share – organically adding more than BankWest’s business lending**

 

Business Lending Growth YTD

APRA July 2005

 

[CHART]

 

Multiple of System

 

1.88

 

1.21

 

0.91

 

0.38

 

1.27

 

0.95

 

0.81

 

Market Share

 

23.4

%

19.1

%

14.9

%

12.9

%

4.7

%

4.4

%

3.2

%

Change in Market Share

 

182

bps

38

bps

-13

bps

-81

bps

12

bps

-2

bps

-6

bps

Business Lending ($bn)

 

$

72.7

*

$

59.3

 

$

46.1

 

$

40.0

 

$

14.4

 

$

13.7

 

$

9.9

 

 


*Includes Corporate/IMS

** Using APRA data from September to July 2005

^System measures authorised banks

 

27



 

Forward outlook is positive – number one in our core SME segment

 

Forward Borrowing Intentions of National’s Customers

(% of customers who intend to borrow from the National)

 

 

 

 

 

 

 

 

 

 

 

Business &
Private

 

 

 

 

 

 

 

 

 

NAB

 

Banking

 

 

 

 

 

 

 

 

 

Position re

 

Lending

 

 

 

 

 

 

 

 

 

borrowing

 

(% of

 

 

 

Aug-04

 

Feb-05

 

Aug-05

 

intentions

 

Balances)

 

 

 

 

 

 

 

 

 

 

 

 

 

Corporates
(sales > $340m)

 

8.8

 

7

 

9.3

 

3rd

 

11

%

 

 

 

 

 

 

 

 

 

 

 

 

Commercial
(sales $20m - $340m)

 

14.4

 

13.7

 

15.5

 

2nd

 

12

%

 

 

 

 

 

 

 

 

 

 

 

 

SME
(sales $5m - $20m)

 

17.4

 

18.2

 

19.2

 

1st

 

69

%

 

 

 

 

 

 

 

 

 

 

 

 

Private

 

 

 

 

 

 

 

 

 

8

%

 


Source: JP Morgan/East & Partners Sept 2005 survey. Balances - internal data as of Aug 2005

 

28



 

Key indicators are positive – well managed, profitable growth

 

 

 

 

Change

 

 

 

 

YTD

 

Growth

Number of Customer Relationships

 

é

 

Revenue / Customer Relationship

 

é

 

Return

Return on Economic Capital

 

è

 

ROA

 

è

 

Productivity

Revenue / FTE

 

é

 

Cost-to-income

 

ê

 

Number of People

 

ê

 

Risk

Avg. CRS (Customer Risk Rating)

 

è

 

% Bus. Lending secured by Property

 

è

 

Price

Margin

 

è

 

People

Satisfaction

 

è

 

 

29



 

Credit risk managed – growth through doing good business with existing customers

 

CRS & Lending Category Comparison

 

[CHART]

 

Client Risk (CRS) stable, slight increase in cash flow lending

% Business Lending secured by property July 05: 68.2%

 


* Security from 1 – 4, where 1 is highest security

** CRS from 1 – 16, where 1 is lowest risk

 

30



 

Structured plan implemented achieving quick performance improvement

 

1. Structure, People and Culture

 

                  Performance and customer focus

 

                  Organised around customers

 

                  Decentralised credit, increased authority

 

                  Best business bankers

 

2. 100 Initiatives Implemented

 

                  Stretch target

 

                  Quick decisions

 

                  Monthly incentives

 

                  Innovative products

 

                  Reduced management levels

 

31



 

Our challenges

 

1.               Competitor reaction, niche players

 

2.               From lending to including transaction/deposit and insurance/wealth

 

3.               Process improvement

 

4.               Cultural journey – providing the environment for people to excel

 

32



 

Growth built on real advantage…

 

1.               Continue leading in distribution, best bankers, more bankers in more places

2.               Quick decisions, decentralised, connected to customers

3.               Clear link between sales performance and reward

 

 . . . good opportunities for further profitable growth

 

4.               Innovative products, quick to market

5.               New client segment businesses

6.               “Go National” – cross-sell deposits and wealth

 

33



 

Building businesses – industry specialisation

 

Today

 

Agri

 

Property

 

 

 

 

 

Emerging

 

Health Services

 

Universities/ Education

 

 

34



 

Initial focus on business and home lending

 

[CHART]

 

35



 

“Go National” – helping our customers fulfill their aspirations

 

[CHART]

 

36



 

Transaction Banking

 

Bruce Munro

Executive General Manager, Business Products & Services

 



 

Why transaction banking?

 

[CHART]

 

                  Strong positive correlation between being a transaction bank and being regarded as the “primary bank”

 

                  Being a transaction bank extends life of relationship by at least 30%

 


Source: East and Partners Top 500 Corporate Banking Report 2002 and December 2000; BCG Analysis

 

38



 

Lending vs Transactional Banking Share of SME Relationships: 2005 (% of principal supplier relationships)

 

[CHART]

 


Source: East and Partners (SME lending shares), RBA (lending shares) 2005

 

39



 

How have we performed over last 3 years?

 

Transaction Banking Market Share

 

[CHART]

 


Source: East & Partners 2005. Corporate (May 2005), Commercial (August 2005), SME (April 2005), Micro (July 2005)

 

40



 

“Top 5” Commercial Market Share by State

 

[CHART]

 


Source: East & Partners 2005

 

41



 

What we are doing?

 

                  New business model – end-to-end accountability

 

                  The best people

 

                  Banker – Specialist engagement

 

                  New products and technology re-investment

 

42



 

Summary

 

                  Major franchise back on growth path

 

                  Volumes increasing

                  Revenue increasing, margins stabilising

                  Cost and FTEs reduced, improved productivity

                  Underlying profit increasing

                  Credit risk stable

 

                  Growth based on a differentiated approach and sustainable

 

                  Further profitable growth prospects going forward

 

43



 

Q&A Presenter’s Panel

 



 

National Australia Bank

Australian Region Market Update

 

28 September 2005

Victory Room Telstra Dome, Melbourne

 



 

Retail Banking

 

Andrew Thorburn

Executive General Manager, Retail Banking

 



 

Agenda

 

                  Outline the situation in 2004

 

                  Outline the actions we have taken to stabilise the business and the results

 

                  Present our longer-term plans to grow the business

 

47



 

Our Retail Banking Business

 

[CHART]

 

                  813 branches

 

                  130 Financial Services Centres

 

                  7600 people

 

                  Main bank share of personal customers of 10.4%

 

                  Home Loan assets of $50bn

 

                  Retail Deposits of $28bn

 

48



 

Business situation at the end of 2004

 

                  Customer satisfaction below the average of the four majors

 

                  Declining customer numbers

 

                  Personal customer numbers declined over 2004

 

                  Market share declining in key segments – home loans and retail deposits

 

                  Stalled revenue growth

 

                  No growth in revenue in 2004

 

49



 

The root causes of our problems were substantive, but are fixable

 

Low sales capability in branches

 

Lack of focus on people capability

 

                  Limited incentives for performance

 

                  Lack of core training for frontline staff

 

Underinvestment in physical network

 

                  Property refresh cycle of 19 years

 

                  Outdated Teller platform

 

Strained relationship platform

 

                  Large set sizes

 

                  Lack of focus on acquisition

 

Missing geographic opportunities

 

Manual processes

 

Lack of product competitiveness and innovation

 

Current Sales Capability in Branches

 

[CHART]

 

Current Incentive Pay

 

[CHART]

 


Source: Internal

 

50



 

But we have some key business strengths

 

People and Culture

 

                  Our company purpose

 

                  Customer-focused people

 

Revenue and Relationship Platform

 

                  Good level of brand recognition

 

                  Comprehensive product range, especially in lending

 

                  Quality retail customer base and relationships

 

                  Well-developed CRM

 

Footprint

 

                        Extensive branch network, especially in regional areas

 

Share of Institutions’ Customers with Household Income >$130k June 05

 

[CHART]

 


Base: 18+, 12 months to June 2005

Source: Roy Morgan Research

 

Share of Wallet – Personal Market June 05

 

[CHART]

 


Base: 18+ 12 months to June 2005

Source: Roy Morgan Research. Note ANZ data excludes ING

 

51



 

We focused on a number of key actions to stabilise the business

 

People and Structure

 

                  Appointed right leaders within the right business model

 

                  Re-connected with and energised front-line staff

 

Sales and Service

 

                  Reinforced basic sales and service disciplines across network

 

                  Launched new recognition programs

 

                  Driven new product launches

 

                  Consumer Finance

 

                  Deposits

 

                  Wealth focus

 

                  Committed to growth

 

                  New branches

 

                  NSW/Qld focus

 

52



 

And these changes have delivered some good results

 

                  Uplift in customer satisfaction from 63% in October 04 to 65% in August 05

 

                  Sales improvement (June Qtr 2005 from June Qtr 2004)

 

                  34% uplift in wealth referrals

 

                  27% uplift in personal loan volumes

 

                  Profitable deposit growth

 

                  6.0% annualised growth in deposits YTD

 

                  Improved mix of term deposit book

 

                  Stabilisation of market share – home loans, retail deposits

 

                  Geographic focus working

 

                  20% uplift in sales and referrals in NSW from recent campaign

 

                  Qld deposit growth up from flat in Q2 to 5% annualised in Q3

 

53



 

We have a clear plan in order to build a truly competitive Retail business

 

Local business model

 

People capability

 

Branch experience

 

Product innovation and platform strength

 

54



 

Our new local business model will empower the front line to better respond to opportunities

 

 

 

Team

 

Leadership

 

Success

 

Remuneration

 

 

Structure

 

Style

 

Measures

 

Mix

 

 

 

 

 

 

 

 

 

Current Model

 

Fragmented

 

Reactive

 

Volume

 

High fixed

 

 

 

 

 

 

 

 

 

Local Business Model

 

Integrated

 

Influential

 

Profit

 

High Variable

 

                  70 local businesses established by November 2005

                  Each with one senior leader, integrating the business

                  Rewarded well, based on performance

                  Ownership of P&L and customer experience

 

55



 

To support our local business model, we are also improving people capability across the network

 

Recruitment and Induction

 

•     Hiring service-orientated people

 

                  Renewing our emphasis on product knowledge and service skills during induction program

 

                  Clearer roadmap over first 12 months

 

 

 

Sales and Service Training

 

•     Re-launching sales and service program in November 2005 – core retailing capability

 

                  Build product knowledge – innovative and effective

 

 

 

Performance Management and Reward

 

                  Fewer measures; and greater clarity

 

                  Clearer link between performance and rewards

 

56



 

We are also investing in the branch experience, to drive better service and more sales

 

                  Sales staff into key branches

                  Steady rollout over 2006 and 2007

 

                  Brand enhancement

                  Enhanced branch design and layout

                  Improved branch merchandising

                  Corporate wardrobe

 

                  New PC teller platform

                  Automated referral capability

                  Broader customer view

 

                  More relevant and specific branch service measures

 

Branch Sales Capability

 

[CHART]

 


Source: Internal

 

57



 

Key messages

 

                  We have substantive issues, but they are fixable

 

                  We have implemented an action plan to stabilise the business and this has delivered good results

 

                  Our longer term plan is simple and clear and is focused on:

                  Local business model

                  People capability

                  Improved branch experience

                  Product innovation and platform strengths

 

                  The Retail Bank is being run like a business, for growth

 

58



 

Product and Service

 

Jeremy Dean

Executive General Manager, Consumer Products & Services

 



 

Key design principles

 

                  Restore product and process focus and accountability

 

                  Align product, service and manufacturing to customer delivery

 

                  Bring all of this closer to our customers

 

60



 

The rebuilding phase for Product and Service

 

Product

 

Mortgages

 

Household Deposits

 

Consumer Finance

 

Operations and Process

 

Manufacturing Expertise

 

Process Improvement

 

Investing in Infrastructure

 

61



 

We are managing the Mortgage portfolio for yield and growth

 

Share of Banking System – Housing Lending (Inc. Securitisation)

 

[CHART]

 

Source: APRA, July 2005

 

                  Above system growth

 

                  Market share stabilised

 

                  Enhanced retention

 

                  Limited margin decline

 

                  Product innovation

 

                  Driving tactical marketing campaigns

 

62



 

With Household Deposits, we’re holding our own in a difficult market

 

Share of Banking System – Household Deposits

 

[CHART]

 

Source: APRA, July 2005

 

                  Maintained market share

 

                  Defended margin despite competitive environment

 

                  Launch of i-Saver - latest product response

 

                  Sales effectiveness improvements

 

                  Process improvements

 

63



 

In Consumer Finance, we are balancing a mature cards portfolio with other growth opportunities

 

Cards - Maturing

                  Increased market saturation

                  Structural change in market economics focussing on revolvers

                  Low rate offers increasingly commonplace

 

Consumer Finance/Personal Loans - Growth opportunities

                  Strong demand expected to continue into 2006

 

How are we re-building Consumer Finance?

                  Simplification of product range eg Cards 39 to 4 core products.

                  Innovative offers eg Visa Mini, Personal Project Loan

                  Process improvements eg web-based approval for cards/personal loans – 20% of personal loans from web

                  Revamp focus on consumer finance cross-sell opportunities

                  Investigating non-conforming market

 

64



 

Summary – Product

 

                  We’re recovering market share where it makes sense

 

                  Our product margins are moving at industry levels of performance, we’re not buying volume

 

                  We have not compromised our credit or risk settings for growth

 

65



 

Driving efficiency through Operations and Process

 

1.

 

2.

 

3.

Manufacturing Expertise

 

Process Improvement

 

Investing in Infrastructure

 

                  Bring the ‘back office’ closer to the customer

 

66



 

                  Recruiting and developing manufacturing and operations expertise

 

                  Embedding Active Operations Management in our Operations units

                  Absorbing volume increases within flat or lower fixed costs

                  Unit cost reductions through productivity improvements

                  FTE saves through flexible workforce planning

 

                  For example, Our Customer Service & Delivery unit in the last year;

                  Volume increase of 11%, but

                  Unit Cost reduction of 10%,

                  Total Direct Costs reduced by 7.4% year on year

                  Productivity Improvement of 21%

 

67



 

                  Build Quality capability based on customer ‘critical to quality’ standards brings back-office closer to customers

 

                  Re-engineering lending process around ‘Time to Yes’ and ‘Time to Cash’

 

                  Absorbing business volume increases in Lending Services with unit cost down by 13%

 

                  Simplify our Term Deposit and Account Opening processes

                  iSaver can be opened entirely online for existing customer

 

                  Examining ‘right sourcing’ opportunities once we’ve got the process under control

 

68



 

                  Channel investment and development

 

                  Implementation of supply chain management in Collections

 

                  Investment of $20m in consumer lending fulfilment systems and technology to reduce cycle time by 35%

 

                  Services-based architecture and vertical efficiencies

 

                  Modular Product architecture in back end systems to reduce time to market for new products

 

69



 

Summary – Platform

 

Manufacturing Expertise

                  Building organisational skills

                  Delivering cost and productivity improvement

 

Process Improvement

                  Absorbing business volumes and reducing total cost

                  Improving customer experience

 

Investing in Infrastructure

                  Step change in cost

                  Step change in performance

 

70



 

Wealth Management

 

Steve Tucker

Executive General Manager, Wealth Management

 



 

Our Wealth Management business

 

 

 

Stablilise

 

Rebuild

 

Truly Competitive

 

 

 

 

 

 

 

 

 

Business & Private

 

 

 

[GRAPHIC]
Lead the market, grow through innovation

 

 

 

 

 

 

 

 

 

 

 

Retail

 

[GRAPHIC]
Improve Retail customer experience through a focus on people

 

 

 

 

 

 

 

 

 

 

 

 

 

Wealth

 

 

 

[GRAPHIC]
Improve returns and leverage bank channels

 

 

 

 

72



 

Overview

 

                  Internal focus has set us up for growth

 

                  Integration will deliver results

 

                  Positioned for profitable growth in retail investments

 

                  Capitalise on popularity of Manager of Managers style

 

                  Accelerate sustainable growth in insurance

 

73



 

Internal focus has put our business in shape

 

[CHART]

 

74



 

We are maintaining margins via efficiency gains

 

Our cost reductions are ahead of price declines

 

[CHART]

 


Source: Internal

 

75



 

Embracing the opportunities of the Regional Model

 

Retail

 

Fin Planning

 

Business

 

Corporates &

 

& Third Party

 

 

Institutional

 

 

 

 

 

 

 

“Distribution”

 

 

 

 

 

 

 

 

 

 

 

 

 

Institutional

Consumer

 

Wealth

 

Business

 

Markets &

 

 

 

 

 

 

Services

 

 

 

 

 

 

 

“Products and Services”

 

76



 

Retail

 

Fin Planning

 

Business

 

Corporates &

 

& Third Party

 

 

Institutional

 

 

 

 

 

 

 

“Distribution”

 

 

 

 

 

 

 

 

 

 

 

 

 

Institutional

Consumer

 

Wealth

 

Business

 

Markets &

 

 

 

 

 

 

Services

 

 

 

 

 

 

 

“Products and Services”

 

77



 

With early evidence of success

 

Re-engineered bank financial planning

 

[CHART]

 


Source: Internal

 

78



 

Super will drive Retail FUM and we are well positioned

 

Retail Share of Total Market

 

[CHART]

 


Source: DEXX&R Projections

 

 

Market Share “Top 5 Players” – Retail Super (incl. Rollovers)

 

[CHART]

 


Source: Plan For Life, Actuaries & Researchers June 2005 QDS Report

 

79



 

We are focused on profitable growth in platforms

 

Gross Margin Ranges of Platforms

 

[CHART]

 

Our Focus:

 

o

 

ý

 

ý

 

ý

 

ý

 

 

 

 

 

 

 

 

 

 

 

 

 

Our Share/Rank:

 

0%

 

18% / #1

 

17% / #1

 

 


Source: Internal Analysis and Plan for Life (Market Share and Rank)

 

80



 

We are circumventing the traditional competition cycle

 

[GRAPHIC]

 

Monthly Adviser Numbers (Oct 04 – July 05)

 

[CHART]

 

81



 

We have delivered the next evolution in platforms

 

[CHART]

 

82



 

Our MoM investment process is robust and sustainable

 

Results Delivered – Rolling 3 Year Periods Starting November 1990

 

[CHART]

 


Source: Mercer Investment Consulting

nb. “Past performance is not a reliable indicator of future performance. You should not rely on past performance to make investment decisions.”

*Relative against the Median Manager of the William M Mercer Diversified Fund Universe (All Funds)

 

83



 

We will reinforce a core and satellite approach

 

 

 

Satellite Products

 

 

 

 

New forms of MLC MoM funds

 

 

 

 

 

 

 

 

 

Emphasise Core Product MLC MoM

 

 

New funds from external providers

 

 

 

New forms of JANA MoM funds

 

84



 

 

Our insurance growth is driven by sustainability

 

Market Shares of Inforce Premiums – Individual Risk Business

 

[CHART]

 


Source: DEXX&R

 

85



 

We will accelerate growth by broadening distribution

 

Sales mix 2005

 

75%

 

25%

 

0%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Risk Advisers &
Financial Planners

 

Bank Distribution

 

Mortgage
Brokers

 

 

 

 

 

 

 

 

 

Hold share

 

Grow via X-Sell

 

Grow via X-Sell

 

 

 

 

 

 

 

Product Solutions

 

Specialist, ‘feature-rich’
product

 

Simple, integrated
customer solutions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Emerging

 

 

 

 

 

 

sales mix

 

55%

 

35%

 

10%

(3-5 years)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Less capital intensive channels

 

86



 

Summary

 

                  Internal focus has set us up for growth

 

                  Integration will deliver results

 

                  Positioned for profitable growth in retail investments

 

                  Capitalise on popularity of Manager of Managers style

 

                  Accelerate sustainable growth in insurance

 

87



 

National Australia Bank

Australian Region Market Update

 

Q&A Australian ExCo

 



 

National Australia Bank

Australian Region Market Update

 

Summary and Close

 



 

Disclaimer

 

This document is a presentation of general background information about the Group’s activities current at the date of the presentation, 28 September 2005. It is information in a summary form and does not purport to be complete. It is not intended to be relied upon as advice to investors or potential investors and does not take into account the investment objectives, financial situation or needs of any particular investor. These should be considered, with or without professional advice, when deciding if an investment is appropriate.

 

This document contains certain “forward-looking statements” within the meaning of Section 21E of the US Securities Exchange Act of 1934 and the US Private Securities Litigation Reform Act of 1995. The words “anticipate”, “believe”, “expect”, “project”, “estimate”, “intend”, “should”, “could”, “may”, “target”, “plan” and other similar expressions are intended to identify forward-looking statements. Indications of and guidance on future earnings and financial position and performance are also forward-looking statements. Such forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties and other factors, many of which are beyond the control of the Group, that may cause actual results to differ materially from those expressed or implied in such statements. There can be no assurance that actual outcomes will not differ materially from these statements. For further information relating to the identification of forward-looking statements and important factors that could cause actual results to differ materially from those projected in such statements, see “Presentation of Information - Forward-Looking Statements” and “Risk Factors” in the Group’s Annual Report on Form 20-F filed with the US Securities & Exchange Commission.

 

90



 

National Australia Bank

Australian Region Market Update

 

28 September 2005

Victory Room Telstra Dome, Melbourne

 



 

Media Conference

 

92



 

Turnaround plan

 

This is a turnaround plan, problems understood

Right people in right place – focused on the right things

Significant progress in stabilising the business

Future built on strong customer franchise and executing well

 

Four key priorities in rebuilding the business

                  Re-igniting organisation

                  Managing business units

                  Becoming cost competitive

                  Rebuilding critical infrastructure

Will be truly competitive in 2008

 

93



 

Appendix Economic Outlook

 

This document is a presentation of general background information about the Group’s activities current at the date of the presentation, 28 September 2005. It is information in a summary form and does not purport to be complete. It is not intended to be relied upon as advice to investors or potential investors and does not take into account the investment objectives, financial situation or needs of any particular investor. These should be considered, with or without professional advice, when deciding if an investment is appropriate.

 

This document contains certain “forward-looking statements” within the meaning of Section 21E of the US Securities Exchange Act of 1934 and the US Private Securities Litigation Reform Act of 1995. The words “anticipate”, “believe”, “expect”, “project”, “estimate”, “intend”, “should”, “could”, “may”, “target”, “plan” and other similar expressions are intended to identify forward-looking statements. Indications of and guidance on future earnings and financial position and performance are also forward-looking statements. Such forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties and other factors, many of which are beyond the control of the Group, that may cause actual results to differ materially from those expressed or implied in such statements. There can be no assurance that actual outcomes will not differ materially from these statements. For further information relating to the identification of forward-looking statements and important factors that could cause actual results to differ materially from those projected in such statements, see “Presentation of Information - Forward-Looking Statements” and “Risk Factors” in the Group’s Annual Report on Form 20-F filed with the US Securities & Exchange Commission.

 

94



 

Global Outlook

 

Activity to Slow, But Still Reasonable

 

Global GDP Forecasts

 

December year

 

 

 

 

 

 

 

 

 

annual average % change

 

2003

 

2004

 

2005 (f)

 

2006 (f)

 

US

 

2.7

 

4.2

 

 

 

Japan

 

1.4

 

2.7

 

 

 

UK

 

2.5

 

3.2

 

2

 

 

Euro-zone

 

0.7

 

1.8

 

 

 

Canada

 

2.0

 

2.9

 

 

3

 

Australia

 

4

 

2.7

 

 

3

 

New Zealand

 

3.4

 

4.8

 

 

 

China

 

9.5

 

9.5

 

 

 

World

 

3.4

 

4.9

 

 

 

Non-Japan Asia

 

6.3

 

7.5

 

 

 

Latin America

 

1.7

 

5.8

 

5

 

 

 

95



 

 

Australian Economic Growth Outlook

Activity Sustained, As Domestic Spending Moderates, Exports Pick up

 

Growth in GDP & Domestic Demand – 12mths to %

 

[CHART]

 

96



 

Business Conditions Somewhat Mixed

Mining Booming, Household Slowdown, Services Reasonable

 

Business Conditions by Industry

Monthly, Seasonally Adjusted 3 month Moving Average*

 

[CHART]

 


*      Seasonally adjusted by National using X12

 

97



 

Underlying Inflation Contained

Risks Balanced …Higher Oil Prices V Easing Capacity Constraints

 

Headline & Underlying CPI – 12mth to %

 

[CHART]

 

98



 

RBA on hold

Cash rates unchanged in Australia, As US Fed Remains Measured

 

Global Cash Rates

 

[CHART]

 

99



 

Credit Growth

Housing Slowdown Set to Stabilise

Housing Credit Growth to Settle Around 10% per annum

 

Model Estimates & Growth in Housing Credit

(Estimated from 1986)

 

[CHART]

 

100



 

Business Credit to to Remain Quite Strong

Growth Forecast of 8% during 05/06

 

Sum of Quarterly Model vs actual 12mth Growth in Business Credit

 

[CHART]

 

101



 

Appendix

Australian Executive Committee

Biographies

 



 

Australian Executive Committee Biographies

 

[GRAPHIC]

 

Ahmed Fahour - Executive Director & Chief Executive Officer Australia

 

Ahmed Fahour joined the National Australia Bank in September 2004 as an Executive Director and Chief Executive Officer Australia. Ahmed is responsible for managing the Australian and Asian region, which includes Retail, Business and Corporate Banking. Ahmed also oversees MLC which includes retail investments, insurance and wholesale superannuation (PLUM). The Australian and Asian region comprises approximately $2.5 billion of profit, $160 billion of assets, $75 billion of funds under management and 23,000 employees. They represent around 70% of the total NAB group. Previously Ahmed was with Citigroup from 2000-2004. Ahmed was appointed as the Chief Executive Office for Australia and New Zealand early in 2004. Prior to this, Ahmed was based in Citigroup’s New York office and was the Head of Corporate Development and a member of Citigroup’s Global Management Committee. Part of Corporate Development involved overseeing the development of cross selling within Citigroup globally. This time marked a rise in Citigroup’s development of cross-sell ratio and number of products per customer. In 2001 Ahmed was subsequently appointed Vice Chairman Citigroup Investments as well as CEO Alternative Investments. In the global division Ahmed was responsible for USD$85 billion of investments, in the area of Private Equity, Real Estate, Hedge Funds, Structured Products and Futures. Prior to Citigroup, Ahmed was Managing Director of iFormation Group, a private equity joint venture with Goldman Sachs, General Atlantic Partners and BCG.

 

In 1987 Ahmed joined Boston Consulting Group. After undertaking roles that covered post-merger integration, corporate vision and strategy and merger and acquisition he was appointed a director in 1997. As a member of the International Partner Group of BCG he was responsible for Corporate Development in the Asia Pacific region. Ahmed holds a Bachelor of Economics from La Trobe University and an MBA from the University of Melbourne. He won a number of prizes during both degrees.

 

[GRAPHIC]

 

Andrew Thorburn - Executive General Manager, Retail Banking

 

Andrew Thorburn joined the National Australia Bank in February 2005. As Executive General Manager Australia – Retail Banking, he leads over 8000 staff at nearly 1000 locations across Australia, delivering banking services and products to retail customers. The key distribution channels include branches, mobile mortgage managers, financial planners and financial services centres.

 

With over two decades’ experience in financial services, Andrew has worked for some of the most well known financial institutions in Australia and New Zealand, including ASB Bank in NZ, Commonwealth Bank of Australia and St George Bank. Andrew has a Bachelor of Commerce Degree, a Diploma in Marketing, and an MBA.

 

103



 

[GRAPHIC]

 

George Frazis - Executive General Manager, Business and Private Banking

 

As Executive General Manager Business and Private Banking, George is responsible for Corporate, Business, Agribusiness and Private banking operations at the National Australia Bank.

 

He oversees more than 4,000 business banking specialists in over 158 financial services banking centres across Australia. Business and Private Banking is one of the market leaders in providing these services to Australian business; its solution focused approach provides each individual client with tailored service, innovative products and customised solutions.

 

Prior to joining the National in November 2004, Mr Frazis spent three years at Commonwealth Bank Australia as an Executive General Manager where his role included Business and Private Banking, Global Business Lending, and Finance & Strategy within Institutional Business Services.

 

Prior to that he was a Partner at Boston Consulting Group having working in the UK and Australia. He has also held roles in the civil and military aviation industries.

 

George has a Bachelor of Engineering with Honours and a Masters of Business Administration at AGSM/Wharton Business School.

 

[GRAPHIC]

 

Matt Lawler - Regional General Manager, Financial Planning and Third Party

 

Matt was appointed Regional General Manager of Financial Planning and Third Party in October 2004.

 

In this role, Matt is responsible for leading the group’s strategies around financial advice and third party distribution. This includes leading the evolution of the financial advice industry in Australia through the execution of our multi-channel distribution strategy.

 

In his former role of General Manager MLC Advice Solutions, Matt advanced the group’s integrated financial services strategy, developing solutions to provide investments, debt and insurance advice to customers. He was also involved in leveraging our knowledge of distribution into the Wealth Management international businesses.

 

Matt joined MLC in 1991 and has held various senior management positions throughout his 15-year career in the financial services industry. Matt is a director on the boards of GWM Adviser Services, Godfrey Pembroke, Apogee Financial Planning and MLC Lifetime. Matt holds a Diploma of Financial Planning and a Graduate Diploma with the Securities Institute of Australia. He has recently been appointed a Director of the Financial Planning Association.

 

104



 

[GRAPHIC]

 

Jeremy Dean - Executive General Manager, Consumer Products & Services

 

Jeremy Dean has been involved in banking his entire career. A New Zealander, Jeremy began his career as a junior with Westpac over 20 years ago. Since then he has spent time with a range of institutions including American Express and ASB Bank. In 1999, Jeremy joined the Bank of New Zealand (BNZ) where he became General Manager of Cards before being appointed to the role of General Manager, Direct Retailing and Channel Management. At the start of 2002, he moved across to BNZ’s parent company, the National Australia Bank, joining the management team of Financial Services Australia as General Manager of Channel and Process Optimisation. In this role, Jeremy was responsible for the roll-out of the National’s CRM platform, Siebel Sales and Service along with oversight of the Australian bank’s electronic distribution channels, call centres and a range of major projects including the construction of electronic consumer and business banking platforms. In 2004, Jeremy was appointed to the position of General Manager, Business Financial Services Australia (BFS) where he began the recovery of this business unit. In November 2004, Jeremy was appointed to the role of Executive General Manager Consumer Banking Products & Services for the Australian region. Consumer Banking Products & Services is responsible for the end-to-end processing, marketing and risk management of the National’s consumer product portfolio including mortgages, credit cards, personal loans, deposits and transaction accounts. Jeremy is also responsible for Direct Financial Services, National Australia Bank’s three major contact centres. Jeremy has a MBA from The University of Melbourne.

 

[GRAPHIC]

 

Bruce Munro - Executive General Manager, Business Products and Services

 

Bruce is the Executive General Manager (Australia), National Australia Bank with responsibility for Business Products & Services (BP&S). BP&S is one of the three products businesses within the National’s Australian operations. It covers a wide range of activities including cash management/transaction banking, merchant acquiring, trade finance, debtor finance, e-business, asset finance, custom and commercial fleet, and business lending. There are also specialist sales, client management, service and operational functions. Bruce joined the National in December 2004, prior to which he had a lengthy career with the Commonwealth Bank (CBA). Responsibilities at CBA included general management responsibility for a similar array of product businesses, with particular emphasis on building the transaction banking business to number one position in the market. Bruce has had an extensive involvement in the payments industry, previously holding the position of Deputy Chair of the Australian Payments Clearing Association, and member of the Visa Executive Committee and board member of Austraclear Ltd.

 

105



 

[GRAPHIC]

 

Steve Tucker - Executive General Manager, Wealth Management Services

 

Steve joined MLC, the wealth management division of the National Australia Bank in 1988, and was appointed as Executive General Manager (Australia) - Wealth Management Services and CEO MLC in October 2004. MLC is responsible for investment and insurance product and platform development, asset management, corporate superannuation and customer service. MLC manages more than $78 million on behalf of individual investors and corporate customers in Australia. Prior to this appointment, Steve headed up MLC’s Retail Investments business, a position he had held since July 2003. Prior to this, Steve led MLC’s Distribution business for more than 3 years, where he was responsible for MLC’s partnership with financial advisers. Steve is a Director on the IFSA Board, a Member of the FPA and a Senior Associate of the ABA as well as a Director of a number of National Companies including MLC Ltd, MLC Hong Kong and GWM Adviser Services.

 

[GRAPHIC]

 

Ewen Stafford - Chief Financial Officer

 

As Chief Financial Officer for the Australian region, Ewen is responsible for delivering a full service Finance offering to support the National Australia Bank’s Australian businesses achieve their objectives. Under Ewen’s leadership are the traditional professional services including Decision Support, Financial Governance, Banking and Wealth Management Financial Control, Taxation and Treasury as well as specialist business services including Business Efficiency and Quality (incorporating the Investment Portfolio), Property and Procurement Operations.

 

Prior to this, Ewen held a number of senior leadership positions within MLC (the Wealth Management division of the National), most recently as Chief Financial Officer for MLC’s Australian and international operations. A champion of organisational change, Ewen played a critical role in the integration of the National and MLC businesses, influencing the people agenda and was a driving force behind the National @ Docklands workplace project to bring these two groups together under the one roof in Melbourne.

 

Ewen joined MLC from Colliers International where he held a number of senior roles including Australian Director of Business Services responsible for finance, insurance, technology, human resources, quality assurance and risk management. Early in his career Ewen worked with the State Bank of South Australia for two years before moving to KPMG in 1986 for eight years. Ewen holds a Bachelor of Arts in Accountancy, is a member of the Institute of Chartered Accountants and holds an MBA from the University of Adelaide.

 

106



 

[GRAPHIC]

 

Michelle Tredenick - Chief Information Officer

 

Michelle Tredenick was appointed as Chief Information Officer (Australia) for the National in October 2004. Since her appointment, Michelle has overseen the integration of the various technology operations into the regional delivery model. She has appointed a new leadership team and is driving a business partnership approach for the NAB Technology division. Michelle came to MLC (now NAB’s Wealth Management division) in 1998 with extensive experience in financial services. At that time she already had more than 15 years’ experience in the industry, including executive positions at Suncorp-Metway with responsibility for IT, and then Business Strategy and Planning, before joining the Lend Lease Group as CIO for MLC. In October 2002, Michelle was appointed to lead the combined areas of Technology and Corporate Development for MLC. Her responsibilities included Strategy, Corporate Affairs, Mergers &Acquisitions and Business Processes as well as continuing as CIO for MLC’s Technology division. In addition, Michelle also took executive ownership of MLC’s New Zealand business. Michelle was appointed CEO of MLC Corporate Solutions in July 2003 and continued with her responsibilities in leading the Wealth Management New Zealand Investments and Insurance business, before her current appointment as CIO (Australia). As CEO of MLC Corporate Solutions, Michelle managed a Business Unit that provides corporate superannuation, insurance, investment and employee benefit solutions to businesses, organisations, and their employees - from small enterprises to large institutions.

 

[GRAPHIC]

 

Greg Sutherland - Executive General Manager, Strategy and Marketing

 

Greg joined National Australia Bank in October 2004 and is responsible for strategy development, marketing and corporate affairs in the Australian business. This portfolio enables critical linkages between customer insight, business strategy creation and distribution and external marketing and employee communications.

 

Prior to joining the National, Greg was a Partner with The Boston Consulting Group with extensive experience advising and supporting consumer businesses in USA, Europe and Asia. He has also held sales and engineering roles with Honeywell and Woodside. He has an MBA and Bachelor of Engineering (Electronics).

 

107



 

[GRAPHIC]

 

Bob Stribling - Chief Risk Officer

 

Bob Stribling joined the National as Chief Risk Officer, Australia in May, 2005. He has spent more than 15 years in different risk management roles, most recently at the ANZ, where he was Chief Operating Officer for ANZ’s Group Risk function.

 

In risk management circles, he is best known for his work in modelling risk in trading books - both from a traditional market risk perspective, and also from the perspective of modelling credit risk on derivatives using near real-time Monte Carlo techniques.

 

In addition to holding various risk management roles, Bob has also held different IT and front-line sales roles. At the Commonwealth Bank during 2000/2001, he managed technology for CBA’s Institutional Division. Prior to this, he also served as CBA’s Global Head of Structured Solutions in the dealing room, managing a team of front-line derivatives sales specialists. He was best known during this period for his innovative work in the area of environmental derivatives.

 

Bob also worked extensively with the Federal Government and other state governments, along with the Murray-Darling Basin Commission, in an effort to devise market-based solutions for the salinity crisis facing Australia’s key river and agricultural resources.

 

[GRAPHIC]

 

Elizabeth Hunter - Executive General Manager, People and Culture

 

Elizabeth Hunter has been with the National Australia Bank Group since 1995, and has held a variety of leadership roles in People & Culture during that time. She currently holds the dual roles of Executive General Manager, People & Culture across the global operations, along with General Manager, People & Culture (Australia). Elizabeth’s global role includes overall accountability for the strategic direction of people and culture initiatives across all the National’s regions (Australia, United Kingdom and New Zealand). Her Australian role gives her responsibility for leading and implementing people initiatives and culture change across the region. Elizabeth took up her current Executive General Manager role in January 2005, following more than a year in the National’s United Kingdom division as General Manager, People & Culture Europe (2003 to 2004). During her time in the UK, Elizabeth was responsible for leading major change, restructuring, and executive talent programs, as well as the realignment of people and culture strategies to support a range of new business initiatives. Prior to joining the National Elizabeth held human resources roles in the health industry. She has an MBA from RMIT.

 

108



 

SIGNATURE PAGE

 

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorised.

 

 

 

 

NATIONAL AUSTRALIA BANK LIMITED

 

 

 

 

 

 

 

 

/s/ Brendan T Case

 

Date:  28 September 2005

Title:

Associate Company Secretary