RESULTS
JANUARY | MARCH 2018
This document and the Q&A session may contain forward-looking statements and information (hereinafter, the “Statements”) relating to the
Telefónica Group (hereinafter, the "Company" or "Telefónica") or otherwise. These Statements may include financial forecasts and estimates
based on assumptions or statements regarding plans, objectives and expectations that make reference to different matters, such as the
customer base and its evolution, growth of the different business lines and of the global business, market share, possible acquisitions,
divestitures or other transactions, Company’s results and other aspects related to the activity and situation of the Company.
The Statements can be identified, in certain cases, through the use of words such as “forecast”, "expectation", "anticipation", “aspiration”,
"purpose", "belief" or similar expressions or variations of such expressions. These Statements reflect the current views of Telefónica with
respect to future events, do not represent, by their own nature, any guarantee of future fulfilment, and are subject to risks and uncertainties
that could cause the final developments and results to materially differ from those expressed or implied by such Statements. These risks and
uncertainties include those identified in the documents containing more comprehensive information filed by Telefónica before the different
supervisory authorities of the securities markets in which its shares are listed and, in particular, the Spanish National Securities Market
Commission.
Except as required by applicable law, Telefónica does not assume any obligation to publicly update the Statements to adapt them to events or
circumstances taking place after the date hereof, including changes in the Company's business or business development strategy or any other
unexpected circumstance.
This document and the Q&A session may contain summarized, non-audited or non-GAAP financial information. The information contained
herein and therein should therefore be considered as a whole and in conjunction with all the public information regarding the Company
available, including any other documents released by the Company that may contain more detailed information.
In October 2015, the European Securities Markets Authority (ESMA) published guidelines on Alternative Performance Measures (APM),
applicable to regulated information published from July 3, 2016. Information related to APM used in this presentation are included in the our
consolidated financial statements and consolidated management report for the year 2017 submitted to the Spanish National Securities
Market Commission (CNMV), in Note 2, page 283 of the .pdf filed. Recipients of this document are invited to read it.
Neither this document nor the Q&A session nor any of their contents constitute an offer to purchase, sale or exchange any security, a
solicitation of any offer to purchase, sale or exchange any security, or a recommendation or advice regarding any security
Disclaimer
1
Q1 18 Highlights
Mr. Ángel Vilá
COO
Highlights | Execution of strategic priorities
Enable people with the
power of connectivity
• 357m accesses; +36% LTE; +7% smartphones; +20% FFTx/Cable; +5% Pay TV
• Extending leadership in FTTx/Cable: 45.8m premises passed (+5.9m y-o-y)
• More services, more usage; more ARPU
Operate in markets
where we can have an
impact & create value
All business units growing in Revenues & OIBDA ex-regulation
• Spain: Accelerating revenue and OIBDA growth
• Brazil: Growth and margin expansion
• Germany: MSR ex-reg. continued to grow
• UK: Robust financial performance; new spectrum to further strengthen operations
• South Hispam: Solid growth rates
• North Hispam: Impacted by new regulation in MEX
Optimise our capabilities
for a sustainable
digital future
• Strengthened our differential platforms
• Solid advance in customer-centric digitalisation & data monetisation
• Launch of AURA in 6 countries
Deliver on our financial
targets
• Revs, OIBDA, OpCF org. growth in Q1
• Further net debt reduction
• Q1 results in line with expectations
• Reiterating guidance
2
Key financials Q1 18
Q1 18 (€m)
Reported IFRS
15 & 9
Reported
y-o-y
Organic
y-o-y
Revenues 12,190 (7.2%) 1.9%
Service revenues 11,040 (9.4%) 0.8%
OIBDA 3,864 (3.9%) 3.3%
Underlying OIBDA 3,863 (5.6%)
OIBDA margin 31.7% 1.1 p.p. 0.4 p.p.
OpCF (ex-spectrum) 2,381 (1.0%) 4.4%
Net Income 837 7.4%
EPS (€) 0.12 (13.2%)
Underlying EPS (€) 0.17 (3.0%)
FCF 550 (8.7%)
Net Financial Debt 43,975 (9.8%)
Reported figures y-o-y affected by
• Negative FX evolution
• Regulation
• Restructuring costs, tower sales
• Different accounting standards (2018 IFRS 15 & 9; 2017 IAS18)
IFRS 15 impacts Q1 18
-€10m in Revenues
+€11m in OIBDA
Accelerating growth,
from Revenues to OpCF
Growing FCF
pre-dividends to minorities
Ongoing debt reduction
Mid-single digit growth in
Net Income
3
Guidance confirmed
Operating 2018
guidance organic
Guidance 2018E (IAS 18) Q1 18
Revenues
Growth of around 1%
(despite regulation dragging: -0.9 p.p.)
+1.9 %
OIBDA Margin
Continues expanding around 0.5 p.p.
(despite regulation dragging -1.6 p.p. on
OIBDA growth)
+0.4 p.p.
CAPEX
ex-spectrum/Sales
Around 15% 12.3 %
Revenues
+1.9%
Solid balance sheet
Additional deleveraging
Improved ROCE
Attractive, stable & sustainable dividend
Dividends to be paid in 2018 calendar yr. €0.40/sh.
Cash: 15/Jun/18 €0.20/sh.
Cash: 20/Dec/18 €0.20/sh.
2018 DIVIDEND €0.4/SH. CASH
Interim Dec-18 €0.20/sh.
Final Jun-19 €0.20/sh.
OIBDA
+3.3%
OpCF
+4.4%
Q1 18
4
Q1 15 Q1 16 Q1 17 Q1 18
Q1 15 Q1 16 Q1 17 Q1 18
Strong Q1 FCF, operational leverage
Sustained free cash flow generation
FCF
550
€m
363
69
603
Q1 q-o-q change in Net Debt
€m
ND decrease in
Q1, changing
trends vs.
previous years
€m
2,374
(255)
693
938
171
...FCF to improve throughout the year
Q1 FCF affected by WC seasonality
and extraordinary minority payment...
OpCF WC Interest
payments
Taxes
&
Others
FCF
before
Minorities
Minorities FCF
(939)
(698)
(19)
719 (168) 550
+15.2%
Negative
seasonality
5
ND -9.8% y-o-y;
(-€4.8bn y-o-y)
FX impact structurally neutralised
OIBDA
-€372m y-o-y
FX impact in FCF
is mitigated,
“natural hedge”
FCF
-€26m y-o-y
• € appreciation, the major drag in Q1
- Q1: BRL and ARS explain 80% of negative FX impact in
OIBDA
- FX spot rates explain Q1 increase in Net Debt
• At current FX, weaker H1 18 y-o-y comps than in H2 18
• Strong organic contribution
- Q1 y-o-y: +€250m to revenues; +€134m to OIBDA
FX impact in Q1 FCF
€m
OIBDA CapEx Working Capital
Taxes +
Interest +
Others
FCF
FX reduces OpEx FX reduces CapEx,
Taxes & others
FX increases
NDebt
(372) +158
+149
+39 (26)
Revenues
-€1,130m y-o-y
Net Debt
+€58m 3 month rolling
-€722m 12 month rolling
6
Q1 18 Robust profitability
y-o-y organic
31.7 %
19.5 %
+0.4 p.p. +0.5 p.p.
1.9%
4.4%
3.3%
€12.2bn €3.9bn €2.4bn
Positive delivery on Revenues, OIBDA & OpCF
• Revenue mix transformation
• Service Revenue growth +0.8%, despite regulation (-1.2 p.p.)
• Margin expansion; continued focus on efficiencies &
synergies; increasing relevance of digitalisation
• All regions contributing to OIBDA growth (ex. N. Hispam)
• Reported OpCF stable despite FX
• Holistic and efficient CapEx (+1.5% y-o-y)
- Covering more with less investments
Growth acceleration Q1 18
y-o-y organic
Revenues OIBDA OpCF
OIBDA Margin OpCF Margin
(7.2%) (3.9%) (1.1%)
7
Reported y-o-y
• M4M evolution to add more value
- Revamped mobile in Latam
‣ “Movistar Series” launch (Feb-18)
‣ “Movistar Play” (OTT video) in 13 countries
- New bundle with TV at the core
‣ “ Fusion+ Ocio Total”
(300 Mbps + series&films +2 mobiles) (Feb-18)
- Enhanced prepaid portfolio in mid-high tiers
‣ More data and digital services (“GoRead”, “NBA”, “Vivo Bem”)
• Continued to develop recurrent data plans in prepaid Latam
- >10% ARPU increase
• Enriched prepaid mid-level plans (Mar-18)
Monetisation focus enhanced
Attracting, bundling and upselling Capturing more usage with improved capabilities
More users, more data services (penetration %)
More usage, more revenue
Smartphones LTE FTTx/FBB
40%
54%
+5 p.p.
64%
+11 p.p. +9 p.p.
4G
Traffic
+69% usage
+10% ARPU
(vs. DSL)
LTE FTTH
x2.6 data
+20% ARPU
y-o-y
+121%
Traffic 4G
61% o/total
Launched in Feb. +
8
UPLIFT
y-o-y
45% Video Revs
Pioneer in AI, Cognitive Intelligence in an open data ecosystem
We are a platform Co. to better serve customer needs
Platform
UBB coverage
premises passed
(o/w 46m owned)76m
4.5G GER, BRA, MEX, COL
5G Spain Cities
4K
Unified video platform
Fixed equipment
New tech (Smart WiFi)
61%
E2ED level
(+9 p.p. yoy)
1st
Leading-edge Smart networks to cope with data explosion
1# Network
Virtualisation
Platform
2nd
Platform
3rd
Platform
4th
Europe92%
E2E Digitalisation enabling Real Time processes
25%
Full Stack
(customers migrated)
Distinctive value proposition
53%
Connectivity &
Services over Connectivity
Revs. o/Total. (+3 p.p. y-o-y)
€1,608m
Digital Revenues
(+29% vs. Q1 17
organic)
1.3 PB/month
Data being
normalised
30 TFlops
Processing
capacity
AURA
Commercial launch in March
Advanced Revs. (IoT, Cloud, Sec...)19%
Content Revs.26%
Personalised Quality Experience
9
4G cov.
66% Latam
Weight o/digital revs.
Aura, the new customer relationship model
Leading the integration of AI in networks & customer care
Our 4th Platform is open to
main technological players
Main virtual assistants
2019E
Movistar Home
Aura will come to the
home via Movistar
Home device
Aura is available in 6
countries
Data Portability Cooperation
OPEN ECOSYSTEM BASED ON DATA TRANSPARENCY & SECURITY
Aura
will empower the
customer
Aura works with
Our 4th Platform allows us to be
wherever our customers are
Simply Talk to Aura
A one-stop shop
for customers’ needs
Unified and Digital
10
In the coming
months
x2.1
online top-ups
Digitalisation, a leap forward in our bold transformation
Enhancing Customer Experience and Operational Efficiency
Focus on 5 priorities centred on the customer journey….
Increase Direct
customer interaction
for sales
Foster top-ups &
add-ons through own digital
channels
x2.5 sales in self-
assisted channels
+10% incidents solved
remotely
Make the payments &
collections more efficient
and user friendly
Improve experience
Fulfilment and technical
support
+12% payments in self-
assisted channels
-30% calls handled in call
centre per access
x4.8 unique users in app
Enhanced customer
care experience
2017-20
Digitalisation drives cost savings…. ...higher CSI and digital engagement
Addressable
cost base
2017
€11.6bn
32% o/OpEx
Digitalisation
gross savings
Run-rate 2020E
>€1.0bn
Increased customer satisfaction, loyalty and usage
Gross
savings
2018
>€0.3bn
…initiatives already onboard to capture impact along 2018
Offer personalisation Smart top-up offers
Credit card payment
One-click payment
Direct debit adoption
Self-diagnosis &
remote incidence
resolution tools
Traceability in app
Robotics processes
Dynamising CX online
Online
Top-Ups
Sales in digital channels Remotely
solved incidences
Payments in
digital channels
Unique
users
in App
Calls to Call
Centre per
access
11
14
Ms. Laura Abasolo
CFCO
Q1 18 Results
• “M4M”, main strategy in the market in Q1
• Increasingly competitive offering: solid Mobile, Fiber
(retail & wholesale) and TV
• "Fusión" growing base and ARPU
- Improved value mix: 27% in high-value (+6 p.p. y-o-y)
• Churn reduction across services
- "Fusión", FBB, TV, Mobile: -0.1 p.p. q-o-q
Unmatchable platforms in quality and scale
Spain | Solid trading in a rational market
81.6
86.1 87.8
Q1 17 Q4 17 Q1 18
3
114
178
81
269
(6)
127 146
80
276
FBB FTTH NEBA Fiber TV Mobile Contract
Q4 17 Q1 18
Net adds
(‘000)
"Fusión" ARPU Q1 18 FTTH penetration
+2.2m
19.7m FTTH p. passed
Q1 17
52%
10%
59%
24%
o/FBB Retail o/Wholesale
accesses
+7.5%
+1.9%
+17%
+17%
"Fusión" TV accesses y-o-y
"Fusión" Mobile accesses
Q1 18
y-o-y
-1% +14% +134% +9% +6%
Improving churn
• Largest Fiber, LTE and TV coverage
- Wholesale upside (just 24% accesses on Fiber)
- Fiber wholesale agreements with main players
12
Base y-o-y
Sustained growth
Spain | Improving revenue and OIBDA trend
Service Revenues & OIBDA
Serv. Revs. y-o-y organic
Strong margins
(0.5 p.p.)(0.2 p.p.)
39.5%
28.3%
OIBDA margin OpCF margin
Cash conversion
• OpEx increase eased (+0.6% y-o-y; -0.1 p.p. q-o-q)
- Lower commercial cost q-o-q
• Upside in savings (personnel, digitalisation…)
• Margin impacted by revenue mix
- +0.2 p.p. y-o-y excluding Wholesale/MVNO loss
• CapEx (+3.9%) & OpCF (-0.7%) on different CapEx phasing
• Serv. Revs. growth improved to +0.8%; +1.8% ex-
MTR/MásMóvil
- Acceleration in “Consumer”: +2.9% in Q1 (+1.6 q-o-q)
- Improvement in “Business”: -0.6% in Q1 (+2.0 q-o-q)
- Decline in “Wholesale & Other”: -3.5% in Q1 (-7.7 q-o-q)
• Negative impacts at Wholesale revs. line start to kick-in
- Wholesale/MVNO loss and MTR cut
- Partially offset by fiber wholesale growth
Serv. Revs.
ex-MTR/MásMóvil
OIBDA y-o-y ex-provisions & cap.gains
(1.5%) (0.8%)
0.4%
0.7% 0.8%
(2.4%) (2.1%)
(0.6%)
0.5%
0.6%
Q1 17 Q2 17 Q3 17 Q4 17 Q1 18
y-o-y organic
+1.8%
13
Continuous market momentum
• Solid Q1 mobile contract net adds (+157K)
-Strong Partner trading on 4G offers
-LTE cust. (+15% y-o-y); penetration 39% (+7 p.p.)
• O2 Free ARPU accretive
• O2 Ranked #2 in Connect Mobile Hotline-Test
Germany | Positive financial performance
Successful data usage monetisation highlights
O2 Free “M” tariff LTE customers Mobile Data
traffic
Q1 18 Q4 17
~6GB / month 16.1m
(+2.1% q-o-q)
+46%
y-o-y
~€25 ARPU
15.8m
(+0.5% q-o-q)
+55%
y-o-y
Revenues MSR OIBDA OpCF
Strong OpCF
• Revenue trend improving
-MSR ex-regulation (+0.3% y-o-y); handset sales (+10.5%)
• Sustained OIBDA growth and margin expansion
-Regulatory drag (-€14m vs. -€7m in Q1 17)
• Incremental synergy savings on-track (OIBDA: €35m;
CapEx: ~€15m)
• CapEx (-5.6% y-o-y): efficient network consolidation &
LTE rollout
Financials (y-o-y organic)
+0.2%
(0.5%)
+0.7%
+7.1%
Ex-regulation Margin
+0.3%
+4.2%
22.8% 11.7%
+0.3 p.p. +0.9 p.p.
(0.4%)
~60% Share
14
Robust financials
Largest customer base & trusted network
2.9%
6.1%
Revenues OIBDA
UK | Solid financials, capability enhanced
• Leading network: 32.0m customers (incl. MVNO partners)
• Continued contract base expansion, despite seasonally
slower Q
- Market-leading churn: 1.0% (broadly stable y-o-y and q-o-q)
• Network quality assured with latest spectrum auction results
- 40 MHz of 2.3 GHz and 40 MHz of 3.4 GHz
- Av. data usage per smartphone +36% vs. Q1 17
MSR ex-regulation
Q1 18
• Revenue growth (ex-reg.): +4.2% y-o-y (vs. +4.5% in Q4)
- Growing subscriptions, handsets, MVNO & non-mobile
revenues
• Consistent OIBDA growth
- Ongoing impact from RLAH (-€23m in Q1; -€25m in Q4)
- Supported by reduced annual licence fee payment
• Strong OpCF growth +32.9% y-o-y on CapEx phasing
Margin
2.4% 2.1%
3.5%
2.7% 2.8%
Q1 17 Q2 17 Q3 17 Q4 17 Q1 18
+1.2%+1.1%+0.4%+1.4%+1.2%
MSR
15
27.1%
+0.8 p.p.
y-o-y organic
y-o-y organic
Unique assets
Mobile FBB Pay TV
• M4M strategy is paying off
- New hybrid portfolio launched in February
- Largest and most reliable 3G and 4G network
- Sustainable leadership: 41.4% contract market share
- 1.6% contract churn (stable y-o-y); unrivaled value
proposition
- Strong growth opportunity; LTE penetration 55%
‣ 364 cities with 4G+ (+250 in Q1 18)
• Fiber as growth engine
- 88 cities already covered with FTTH
‣ 4.6M already connected
- TV: Best value proposition with cutting-edge technology
‣ IPTV available in 65 new cities
435
81
29
727
102
49
Contract FTTx / Cable IPTV
Q1 17 Q1 18
+67%
+23%
+72%
Net adds
(‘000)
ARPU Q1 18
y-o-y
FTTx deployment
24% 25%
Take-upP.Passed (m)
+1.7%
+8.5%
+4.4%
17.4
18.6
Q1 17 Q1 18
+7%
Brazil | Growth and value
16
Sustained revenue growth
Brazil | Delivering profitable growth
• MSR : +3.5% (+3.9% in Q4 17)
- Boosted by data growth (+17.1%) and price upgrades
- Outgoing postpaid revenue improved to +9.2% (Q4 17: +9.3%)
• Fixed: -4.0% (-3.8% in Q4 17)
- Affected by voice decrease, fixed to mobile substitution & DTH
- Double digit growth in Fiber (+21.7%) and IPTV (+66.8%) Q4 17 Q1 18
3.1% 3.0%
Revenues
y-o-y organic
OIBDA
y-o-y organic
Digital initiatives drive margins upward
• OIBDA and margin growth
• OpEx continue declining (-1.9%; 9 consecutive Qs of cost reduction)
• Best Q1 margin since 2009
- Digitalisation and efficiency as main levers
• CapEx (+16.5%; on different phasing)
- Solid investment over the years to create a unique combination of
network, IT and service platforms
• OpCF (-2.2%; different CapEx phasing); 22.0% margin
0.9% 1.0%
Ex- regulation
3.7%
4.5%
Margin
Q4 17 Q1 18
17
36.3%
+1.2 p.p.
35.6%
+1.0 p.p.
Commercial recovery & margin expansion
(2%)
47%
7%
FBB FTTx &
Cable
Pay TV
• Strong improvement in contract net adds
• Better performance in Chile and Peru
• FTTx/Cable: 1.8M connected (1.2M FTTH/cable
connected)
• ARGENTINA (Revs. €755m; OIBDA €245m)
- Growth in value: (contract +5%; LTE +61%; FTTx: x4)
- Solid Revenues and OIBDA growth
• CHILE (Revs. €526m; OIBDA €153m)
- Positive contract net adds for the 3rd consecutive
quarter
- Accelerating FTTx net adds (x4 y-o-y)
- Better y-o-y OIBDA trend: -4.3% (vs -14.5% in Q4 17)
• PERU (Revs. €501m; OIBDA €98m)
- Positive contract net adds for the first time in 7 Qs
- Continued solid performance in fixed business
- Revenues and OIBDA declined affected by commercial
intensity, competition and regulation
Contract net adds
(‘000)
Fixed accesses
y-o-y
Financials
y-o-y organic
(264) (276)
(160)
135 159
Q1 17 Q2 17 Q3 17 Q4 17 Q1 18
7.6%
10.8%
Revenues OIBDA
Margin
23%58% 27%
Penetration o/ voice acc.
South Hispam | Healthy and consistent growth
18
28.2%
+0.8 p.p.
(2.2%)
(7.4%)
Revenues OIBDA
Financials
y-o-y organic Margin
+25%
+1%
FBB FTTx & Cable Pay TV
5%35% 29%
Contract net adds Fixed accesses
y-o-y Penetration o/ voice acc.
Negative regulatory impact in MEX
North Hispam | Commercial success overshadowed by regulation
Ex-reg.
+0.1% +0.9%
• Contract net adds accelerated to 197k
• FTTx/Cable: 168k connected
• COLOMBIA (Revs. €351m; OIBDA €124m)
- Highest Pay TV net adds in 7 quarters
- Mobile positive net adds for 4 quarters in a row
- OpCF growing by 42.2% y-o-y
• MEXICO (Revs. €277m; OIBDA €41m)
- Sustained commercial momentum in contract:
+104k Positive net adds
- Revenues and OIBDA grew ex-regulation (+0.7%
and +7.6%, respectively)
5x
(‘000)
163
135
107 92
197
Q1 17 Q2 17 Q3 17 Q4 17 Q1 18
19
26.6%
(1.5 p.p.)
Solid financials across business
Q4 17 Q1 18 Q4 17 Q1 18
Capacity Services IP trafficSites Tenants
• New state-of-the-art cables progressed according
to plan
- MAREA (US-Europe) in service since the end of
March
- BRUSA (Brazil-US) to come into service later this
year
• Revenue increase explained by towers; cable
impacted by tougher comps in Q1 17
• Operating efficiency sustained high OIBDA margin
• CapEx intensity reflects deployment efforts in
MAREA and BRUSA
- To be reduced during H2 18
Telxius | New "MAREA" cable now in service
Tenants & towers
Revenues
y-o-y organic
y-o-y
Revenues
Tenancy ratio
+2.0%
€180m
+1.1%
€183m
Cable demand
OIBDA Margin
%
y-o-y
46.1%
€86m
+52%
€84m
+7.1%
+2.6%
1.34x
16,312
21,858
OIBDA
+22%
47.6%
Sustained commercial momentum
20
Net debt reduction despite seasonal Q1 effects
43,97544,230 54 43
Dec-17 FCF Pre-retirement
commitments
Mar-18Hybrid replacement FX &
Others
Net financial
investments
201(226)
(550)
2,381
ND/OIBDA
2.67x
ND/OIBDA
2.66x
Net interest
payment
TaxWorking
capital
OpCF ex-
spectrum
FCFDividend to
minorities, spectrum
& others
550
(939)
(698)
(21) (173)
Shareholder
remuneration (incl.
hybrid coupons)
Net Financial Debt
€m
Seasonal effect
21
224
Focused on attractive long-term financing
Sources of long-term financing
2018 YTD | €bn
Net Debt maturities
Mar-18 | €bn; not considering hybrid NC dates
Liquidity position
Mar-18 | €bn
Interest payments cost
Mar-18
1.6
10.7
1.0 0.3
2.3
5.5
USD Bonds € Bonds Financing at
Subsidiaries
Hybrids Bank
Financing
Total
7.8
20.312.5
Cash position (1) Undrawn credit
lines & synd.…
Liquidity position
92% LT
6.25.8
72% debt
in fixed rates
Avg. debt life
9.1 years
2018E 2019E 2020E
LM: annual coupons
-93bps to 4.4%. Avg.
years to call from 3.2Y
to 4.7Y
(1) Includes Venezuela that amounts to €15M
Mar-17 Europe Latam & others Mar-18
3.48%
0.18% (0.16%)
3.50%
0.02 p.p.
Cash >
gross
maturities
22
26
Mr. Ángel Vilá
COO
Conclusion
Q1 summary | Delivering robust financials
Progress
on
strategy
Our mission
Let our customers choose it all
1 Robuststart to
the year
2 Reiterating2018
guidance
3
23
For further information:
Investor Relations
Tel. +34 94 482 87 00
ir@telefonica.com
www.telefonica.com/investors