CLEARWATER, FLORIDA / ACCESS Newswire / February 17, 2026 / AireSpring, a leading global provider of managed network, connectivity, security, UCaaS, and IT services, proudly announced today it has won a Silver Stevie Award in the Customer Service Excellence category in the 20th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 41 nations and territories, were considered in this year's competition. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees.

An Innovative, Personalized Approach to Customer Service

With a broad portfolio of fully managed, future-ready solutions backed by a record of award-winning customer service, AireSpring is known for setting the standard when it comes to providing outstanding support to mid-size and enterprise businesses across many different industries. AireSpring's culture and operating philosophy are rooted in a people-first, service-first, customer-first mindset that has guided the company through every major technology shift. Products change as technology changes. Accountability, responsiveness and customer advocacy do not.

At the core of AireSpring's success is AIreCONTROL, its AI for IT Operations (AIOps)-powered ITSM platform that enables customers to gain oversight and control of their networks and unify their technology stack. AIreCONTROL includes:

• 360-degree visibility and control over every device, process, data point, and circuit

• AIOps-driven insights from the national power grid, national weather alerts, carrier network outage feeds, endpoint telemetry data, and syslog and security event logs

• 24/7/365 real-time monitoring through the integrated AIreMONITOR service

• Automatic support case generation with 94% of all cases opened proactively

• Fully integrated AireReboot remote reboot service

• AIrePOD™ Tier 3 engineering support within 10 minutes of case creation

This philosophy combines advanced automation and AI-driven insight with real human accountability, ensuring customers always have expert support behind the technology.

Driving Customer Success Through ITSM Platform Innovation

AireSpring received this year's award for its commitment to customer success and growth through AIreCONTROL's evolving capabilities and expanded features. With streamlined navigation, enhanced dashboard functionality, an integrated document repository, advanced analytics and reporting, and smarter location health status, AireSpring takes a proactive approach to issue resolution. This minimizes the burden on customers' IT teams, who benefit from better visibility into infrastructure health, and reduces their mean time to resolution (MTTR). Judges evaluating this year's Stevie Awards entries cited AireSpring's measurable improvements in customer outcomes, proactive service delivery and innovation in support operations.

Judges commented:

• "Your transition to a customer success model paired with an AI-driven ITSM framework has paid off big time... exceeding industry standards."

• "The 98% CSAT score and proactive support model show extraordinary performance... significantly outperforming industry standards while reducing customer IT burden."

• "Very impressive KPIs and customer feedback... your passion for customer service is commendable."

"We're honored to once again receive this award, which reflects our ongoing commitment to customer success, innovation and industry leadership," said AireSpring Chief Operating Officer Russ Shipley. "It recognizes not only the strength of the AIreCONTROL ITSM platform, but also the dedication of our teams who deliver proactive, personalized service and act as true advocates for our customers every day."

Stevie Awards President Maggie Miller said, "The remarkable scores achieved by this year's Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver. We proudly join the judges in congratulating and celebrating these outstanding organizations and professionals on their achievements."

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://sales.stevieawards.com/.

About AireSpring

Founded in 2001, family owned and operated AireSpring is an award-winning global managed services provider that designs and deploys customized managed IT, connectivity, networking, security, mobility, and unified communications solutions. Trusted by thousands of enterprises and partners worldwide, AireSpring delivers fully managed, end-to-end solutions with a proprietary global backbone and award-winning support. It delivers a superior customer experience by combining AIreCONTROL, its proprietary AI-powered IT Service Management (ITSM) automation platform with world-class personalized support. Services include Managed Connectivity, Managed SD-WAN, SD-Branch and SASE, Cloud and Voice Communications, Global Connectivity, and Mobility solutions. AireSpring offers its solutions through a diversified network of channel partners that includes technology solutions distributors (TSDs), managed service providers (MSPs), and value-added resellers (VARs).

As part of its fully managed solution, AireSpring holds direct contracts with over 265 network providers and cable companies in the US and around the globe, delivering a seamless single-source solution with one bill and one point of contact in 190 countries.

AireSpring has received numerous industry awards for "Excellence in Customer Service," "Next-Gen Solution Provider," "Visionary Spotlight Award," Top Midmarket Vendor Executive," "UCaaS and SD-WAN Product of the Year," "Best Telecom Deal," "Best in Show," and "Top Channel Program." For more information, or to become an AireSpring partner, please visit www.airespring.com or contact us at 888-389-2899.

About The Stevie^® Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

SOURCE: AireSpring