Counterpart Launches Management Liability Claims Handling for All SMB Customers

January 16, 2024 at 09:33 AM EST

Counterpart drives better outcomes for small businesses and its A-rated carrier partners, Aspen and Markel, with its claims management technology and services

Counterpart, the leading management and professional liability insurtech backed by Markel and Aspen, today announced the expansion of its claims management service offerings. Counterpart provides the industry’s most sophisticated management liability underwriting, claims, and loss prevention services that are designed for small businesses across 150+ industries in all 50 states.

With the backdrop of increasing regulation, a complex economic environment and heightened litigation risks due to aggressive legal tactics, having a robust claims management strategy is more important than ever. Counterpart’s claims experts, with decades of industry experience, have come together with data and technology leaders in the development of its proprietary claims system in order to keep the increasingly aggressive plaintiffs’ bar in-check.

This unique combination of claims talent and technology allows Counterpart to set up, evaluate, and resolve claims in a fraction of the time required by traditional processes, allowing small business leaders to spend more time on what matters most: running their company. Counterpart claims management boasts a 90% customer satisfaction score, a testament to its customer centric approach to insurance.

By structuring and analyzing data across its portfolio of business and proprietary data integrations, Counterpart claims managers have an enhanced view of the claim, helping them expedite resolutions for policyholders and reduce costs for insurers. Counterpart also leverages this data to proactively identify emerging claims trends and provide real-time insights to its growing network of carrier and broker partners.

Lee Elliston, Chief Operating Officer of Global Claims at Aspen says, “Counterpart is a trusted partner that enables rapid evolution within claims in a way that is aligned to our strategy, philosophy, and values. Their relentless and agile approach to combining claims specialists with data led insights, through bespoke and learned models that predict claims patterns and develop case & portfolio strategies, deliver value-add outcomes to our policyholders and respond to the promise of the product.”

“We are proud to deepen our partnership with Aspen and showcase what is possible when you combine exceptional claims handlers with cutting-edge tools and technology. Counterpart’s claims team is dedicated to helping our customers get the support and expertise that they need when they need it the most,” says Eric Marler, Head of Claims at Counterpart.

Learn more about Counterpart’s claims services by visiting yourcounterpart.com.

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About Counterpart

Counterpart pairs trusted insurance experts with AI driven underwriting and claims technology to enable small businesses to do more, with less risk. Its proprietary management and professional liability insurance products are complemented by a suite of tools and services that help its customers proactively reduce risk and grow with confidence. Counterpart’s Directors & Officers, Employment Practices, Fiduciary, Crime, and Miscellaneous Professional Liability insurance products are backed by Markel and Aspen Insurance. For more information, visit yourcounterpart.com.

About Aspen Insurance Holdings Limited

Aspen provides insurance and reinsurance coverage to clients in various domestic and global markets through wholly-owned subsidiaries and offices in Australia, Bermuda, Canada, Singapore, Switzerland, the United Kingdom, and the United States. For the year ended December 31, 2021, Aspen reported $13.8 billion in total assets, $7.6 billion in gross reserves, $2.8 billion in total shareholders’ equity, and $3.9 billion in gross written premiums. Aspen's operating subsidiaries have been assigned a rating of “A” (“Excellent”) by A.M. Best Company Inc. and an “A-” (Strong) by Standard & Poor’s Financial Services LLC. For more information about Aspen, please visit www.aspen.co.