Planet DDS Appoints Two New VPs to Enhance Customer Experience, Reinforcing Its Role as a Trusted Partner in Growth

December 12, 2024 at 09:00 AM EST

Andrew Pullmann and Bobby Spilka Join to Elevate Customer Support and Drive Strategic Growth

Planet DDS, a leading provider of cloud-based, enterprise-grade dental software solutions, today announced the addition of two new vice presidents to its leadership roster, scaling its customer team. Andrew Pullmann joins as Vice President of Account Management, and Bobby Spilka as Vice President of Customer Support.

These appointments support the Planet DDS mission to become a partner in growth for Dental Support Organizations (DSOs) and multi-location group practices, anchored on providing tailored solutions and fostering deeper customer relationships.

Evolving to Better Serve DSOs and Multi-Location Practices

As Planet DDS continues to align its offerings with the needs of modern dental organizations, these leadership additions mark an elevated focus on enhancing the customer experience. The company is moving from a traditional customer success model to a tailored account management approach, allowing customers to benefit from more personalized, impactful recommendations.

“Our new strategic vision is centered on being an even stronger partner in growth for our customers. With the addition of a new VP of Account Management and VP of Customer Support, we’re focusing on delivering faster, more impactful outcomes to build deeper partnerships, and help customers unlock the full value of our solutions,” said Matt Zelen, Chief Operating Officer at Planet DDS.

Optimizing Account Management and Support to Better Serve Customers

Andrew Pullmann will lead the newly formed Account Management team, with the goal of creating an even more seamless experience for customers. Before joining Planet DDS, Pullmann worked as the Senior Director of Customer Success at Cobalt and the Senior Director of Strategic Customer Success at UserTesting. He brings a wealth of experience in building and leading high-performing customer success teams, driving customer retention and revenue growth, and implementing scalable processes for strategic account management.

By unifying customer data and aligning customers with dedicated account managers, Pullmann aims to provide Planet DDS customers with more tailored solutions to address their unique business objectives. This initiative is expected to improve efficiency, increase practice revenue, and simplify customer interactions.

“Our formula for growth is rooted in helping our customers achieve their business goals,” said Pullmann. “We aim to maximize efficiency and revenue for each practice by understanding their specific challenges and providing actionable solutions.”

In addition, Bobby Spilka will oversee the development of a customer-centric, tiered support model to enhance service-level agreements (SLAs) and self-service options. Previously, Spilka worked as the Vice President of Global Customer Support at Quadient and was the Director of Global Digital Support at OpenText. He has extensive knowledge in leading large, customer-facing technical support teams; managing SaaS, on-premises, and managed service products, and optimizing digital support operations.

By integrating AI-powered tools and implementing a streamlined ticketing system, Spilka will ensure faster response times, proactive issue resolution, and a smoother customer experience. These efforts will allow customers to address simple issues independently while ensuring that complex needs are resolved efficiently by Planet DDS’s support team.

“Our goal is to redefine the support experience by making it more intuitive, efficient, and customer-focused,” said Spilka. “We’re not just trying to improve response times; we’re empowering customers with the resources they need to resolve issues quickly and easily.”

Driving Long-Term Success with a Customer-Centric Vision

The appointments of Pullmann and Spilka highlight Planet DDS’s dedication to continuous improvement and customer-centric innovation.

Molly Gapp, Vice President of Professional Services, added, “Since joining, I’ve been truly inspired by our team’s dedication to delivering for customers. The addition of Andrew and Bobby strengthens our leadership, ensuring that customers not only implement our solutions successfully but also achieve lasting success and growth.”

By continuously evolving to meet the needs of DSOs and multi-location group practices, Planet DDS is not only a trusted partner in growth but also a leader in advancing the industry. With solutions that enable efficient operations and sustainable growth, the company remains focused on helping dental organizations to achieve their full potential.

About Planet DDS:

Planet DDS is the leading provider of cloud-enabled dental software solutions, serving over 13,000 practices in the United States and having over 118,000 users. The company delivers a complete platform of solutions for dental practices, including Denticon Practice Management, Apteryx Cloud Imaging, Cloud 9 Ortho Practice Management, and Legwork Practice Marketing. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices nationwide. To learn more, visit: Planet DDS.