Secure access to individuals’ medical history, claims, and benefits — and instant connection to nationwide clinical care team — delivers unmatched mind, body, and wallet support

Included Health, a new kind of healthcare company delivering personalized all-in-one healthcare to millions of people nationwide, expanded its platform with an intelligent AI assistant — Dot by Included Health — to offer an always-on, clinician-in-the-loop healthcare experience. Over the past year, Dot has been refined and scaled with some of the nation’s largest employers, processing more than ten billion AI tokens to date.

“While much of the industry is using AI to make the existing healthcare system more efficient, we're using it to transform the way people experience healthcare,” said Nupur Srivastava, chief operating officer at Included Health. “Unlike mass-market chatbots that offer generic advice, Dot operates on a deep understanding of each member — drawing on medical data, claims, and benefits information to deliver truly personalized guidance. And when a situation requires more support, expert human clinicians are always in the loop. It’s AI designed not just to suggest the next step, but to help you take it — confidently and with care.”

Connecting Every Touchpoint for Comprehensive and Actionable Support

Building on more than a decade of innovation in machine learning and virtual-first care delivery, Dot by Included Health operates on a unique foundation that draws actionable intelligence and integrated resources from across the healthcare ecosystem:

• Deeply integrated data - Powered by claims data, benefits and coverage information, systemwide utilization and cost patterns, proprietary physician-quality models, and insights tied to social determinants of health.
• Clinician-in-the-loop - Built with rigorous oversight by in-house medical experts to ensure safety and accuracy, with seamless handoffs to clinicians — from longitudinal virtual care to referrals to high-quality local providers and expert medical opinions from leading academic medical centers nationwide.
• All-in-one solution - A single trusted source for navigating coverage, care, and costs for comprehensive, whole-person healthcare — spanning physical, behavioral, acute, and chronic care and across clinical, financial, and administrative needs.

“Dot is core to our personalized all-in-one healthcare model, which has always been about combining the best in technology with the best in clinical and system expertise, and human empathy to make healthcare simpler for people,” said Ami Parekh, MD, chief health officer at Included Health. “It’s one thing to use AI to drive efficiency in broken systems — it’s another to use it to reimagine how people can get the very best from healthcare. Yes, Dot is answering questions and solving problems, but in our model, Dot is part of a team that’s building a new era of trust and opportunities for better healthcare.”

The Future of AI-Enabled Healthcare

Looking ahead, Dot will nudge people toward preventive screenings and better benefits utilization, engage at-risk individuals, and support adherence to care plans. Dot will also deliver Included Health’s innovative Healthy Days program, helping members get timely support and understand how their actions impact physical and mental health over time. Beyond clinical guidance, Dot will also fully handle tasks like scheduling appointments with in-person or virtual providers, reducing friction and empowering members to stay healthier while helping employers and health plans achieve lower costs and better outcomes.

“Included Health is redefining what people should expect from AI in healthcare,” said Nupur Srivastava, chief operating officer at Included Health. “Rather than offering disconnected, one-size-fits-all experiences, our platform draws from truly integrated data to provide personalized guidance paired with the ability to support the next best action on an individual’s behalf — whether those actions are enabled by Dot, or a member of our dedicated care team. This AI+EQ approach is foundational to how we deliver outcomes with All-Included Care and how we will continue to innovate with our clients to combat the unsustainable rise in healthcare costs.”

Learn more about Included Health’s AI+EQ approach to engage members and improve outcomes.

About Included Health

Included Health is a new kind of healthcare company that delivers personalized all-in-one healthcare to millions of people nationwide. We provide healthcare access, answers, and advocacy through a modern experience designed to treat people better—mind, body, and wallet. It’s all included: comprehensive virtual and in-person care, system-wide navigation and care coordination, and 24/7 support for every clinical and administrative need. Our members see better doctors, experience better outcomes, and have more healthy days, all at lower cost. Learn more at includedhealth.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251211427852/en/

"While much of the industry is using AI to make the existing healthcare system more efficient, we're using it to transform the way people experience healthcare."