Now in its second year, the event for customer-obsessed product teams, hosted by Dovetail, will feature industry leaders from Microsoft AI, Atlassian, OpenAI, and more as they discuss the latest trends in product, design, research, customer experience, and explore how the best teams harness the power of customer insights to fuel innovation.
Dovetail, the leading AI-first customer insights hub, today announced the return of industry-leading summit, Insight Out, its flagship conference, on April 23-24, 2025. This year’s event will be held at Fort Mason in San Francisco, with 1,000 in-person attendees and more than 20,000 online participants globally. The two-day conference will cover the latest advancements in AI and automation in design and research, career trends in the field, and the future of customer-centric innovation.
Building on the success of its inaugural edition, this year’s conference will feature usability pioneer Dr. Jakob Nielsen, renowned for his groundbreaking work in digital interface design. Nielsen, who has over four decades of experience in UX, will be in conversation with Felix Lee, Co-founder & CEO of ADPList, the world’s largest mentorship platform. Together, they will explore the relationship between humans and AI, the integration of user experience methodologies in AI, and the future of usability.
The event will also introduce a new multi-track agenda, providing tailored content for professionals in customer experience, design, research, and product development. On the first day, attendees will have the opportunity to participate in tactical workshops, interactive sessions, and gain Dovetail certification. The workshops, designed for both beginners and experts, will offer attendees insights into the latest tools, techniques, and technologies reshaping how the world’s leading organizations understand their customers.
On the second day, speakers from Microsoft AI, Atlassian, OpenAI, Chick-fil-A and other leading companies will take the stage to discuss key trends and ideas shaping the future of customer-centric product innovation. Attendees can look forward to keynotes, featured sessions, panels, and debates on topics such as the AI revolution, the future of customer insights, and the evolution of the product craft.
Confirmed speakers include:
- Jakob Nielsen, Ph.D., Founder of UX Tigers
- Jess Holbrook, Head of UX Research, Microsoft AI
- Sarah Karp, Head of Design, Atlassian
- Sara Caldwell, Head of GTM Readiness, OpenAI
- Khalia M. Braswell, Lead UX Researcher, Chick-fil-A
- Kaleb Loosbrock, Staff Researcher, Instacart
- Felix Lee, Co-founder & CEO of ADPList
- Jonathan Widawski, Founder and CEO, Maze
- Michael Fox, Co-Founder and CEO, Fable
- Patrick Thompson, Co-CEO, Clarify
- Surbhi Rathore, Co-founder and CEO, Symbl
- Lacey Picazo, CEO, ZoCo Design
- Chris Abad, Host of the Pixelated Path and Former Director of UX, Google
Benjamin Humphrey, CEO and co-founder of Dovetail, shared his enthusiasm for the event: "The tremendous success of last year’s Insight Out confirmed the power of bringing together a community of UX leaders passionate about building products their customers love. For 2025, we're creating an even more immersive experience where our community can exchange ideas, share challenges, and learn how the world’s best companies are using customer insights to drive product innovation in an era shaped by AI and shifting expectations."
Early bird tickets for Insight Out 2025 are now available, with group discounts, and discounted accommodations for in-person attendees traveling to San Francisco.
Media can register for press passes by contacting press@dovetail.com.
For more information on the event and to register, visit dovetail.com/insightout
About Dovetail
Dovetail is the leading AI-first customer insights hub for businesses, transforming how organizations understand their customers. From user feedback and customer interviews to support tickets and sales calls, Dovetail automates end-to-end qualitative data analysis and insight discovery, enhances collaboration between teams and drives action.
Thousands of companies such as Atlassian, Amazon, Canva, Spotify and Deloitte choose Dovetail to scale customer understanding, build truly customer-centric cultures, and drive innovation. With offices in San Francisco and Sydney, Dovetail aims to help the world improve the quality of every thing. For more information, visit www.dovetail.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250211153664/en/
