Deliverect Launches Resolve: A Vision AI Solution that Improves Order Accuracy and Collects Evidence for Refund Disputing

Deliverect elevates Vision AI technology to improve operational efficiency, preventing 70% revenue loss through M&I error reduction

Deliverect, a leading global food tech SaaS company, today announced the launch of Resolve, an innovative AI-powered solution that tackles a revenue-draining pain point for multi-location restaurants: Missing and Incorrect (M&I) errors and unjust refund claims. Developed using Google’s Gemini Models and Google Cloud’s Vertex AI platform Google's platform, Resolve uses advanced vision AI technology to improve order accuracy and provide restaurants with the tools to effectively dispute fraudulent refund claims. This launch represents a significant step in Deliverect's broader strategy to leverage AI for automating manual tasks and driving actionable insights that transform restaurant operations. Restaurants who have implemented Resolve have seen a 95% refund capture rate and up to 70% revenue loss protection within the first three months of implementation, driven by process improvements, data insights, and successful dispute resolution.

Resolve addresses a critical industry challenge where an estimated 30% of refund claims are fraudulent, accounting for 60% of restaurant revenue lost to unfair––and historically unprovable––reimbursement requests. By using overhead cameras to capture the entire order packing process, Resolve creates visual documentation that can verify order accuracy and dispute unwarranted claims, further distinguishing Deliverect as a data leader in the space.

"Delivery platforms have created tremendous growth opportunities for today's digitally savvy restaurants, but they've also introduced new challenges in managing order accuracy and refund claims," said Zhong Xu, CEO of Deliverect. "Resolve represents Deliverect's continued commitment to making the restaurant ecosystem fair for all parties, extending far beyond delivery orders, to address M&I issues across the entire restaurant operation spectrum –– from first-party direct orders to drive-through service and in-store dining. By using AI to verify orders with precision across all these channels, we're helping restaurants protect their hard-earned revenue while still ensuring legitimate customer concerns are addressed, regardless of how the order is placed or fulfilled."

How Resolve Works

Resolve uses in-restaurant camera footage to document the order preparation process. For every order that is being handled, the system:

1. Records the order packing footage
2. Uses in-house developed technology, based on Google’s Gemini models and Google Cloud’s Vertex AI platform to analyze the video footage and verify the presence of all correct order items
3. Generates evidence packages to dispute unjust claims with delivery platforms
4. Uses Gemini models to generate actionable reports about all orders with incorrect items

Every single refund outcome is fully transparent so teams can learn and provide training for current and new staff. Resolve aggregates all of this data to gather trends and give recommended improvements to reduce the controllable errors impacting customer satisfaction and repeat order rates.

Early pilot results demonstrate Resolve's effectiveness, with one restaurant seeing 42% of refunds identified as disputable. Another pilot location experienced a 52% reduction in refund error rates and a 44% reduction in refunded revenue through operational improvements guided by Resolve's insights.

Resolve will initially be available to businesses with 50+ locations in the United States, United Kingdom, and France, supporting all major delivery platforms including UberEats, DoorDash, and Deliveroo.

"At Deliverect, we're leading the AI revolution for the global restaurant industry, creating solutions that directly impact the bottom line," added Xu. "Resolve exemplifies our mission to develop innovative products that help restaurants protect revenue and grow profits in the digital age; our partnership with Google Cloud underscores the brand’s ongoing commitment to delivering excellence. This is just the beginning of how we plan to transform restaurant operations through intelligent automation."

For more information about Resolve and how it can benefit your restaurant business, visit deliverect.com.

ABOUT DELIVERECT

Deliverect is a global ecosystem of on and off-premise solutions for digital sales. Its API-first software helps enterprises of all sizes to sell anywhere and deliver everywhere across 52+ global markets. Currently, Deliverect powers 60,000+ establishments, including renowned chains like Taco Bell, Burger King UK, Little Caesars, and Pret A Manger. To find out more information, visit deliverect.com.

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