Large Non-Profit Healthcare Provider Aims to Enhance Billing and Data Integrity, Boost Efficiency

NextGen Healthcare, a leading provider of innovative, cloud-based healthcare technology solutions, has been chosen by Arkansas Palliative Care to enhance billing and data integrity, expand patient access to care, and boost staff and provider efficiency. Part of Arkansas Hospice, the state’s largest nonprofit provider of care, Arkansas Palliative Care offers a wide range of services to help patients manage symptoms of serious or chronic illness, understand treatment options, and meet personalized goals of care. The organization will leverage a suite of offerings comprising the NextGen® Closed Loop™ Experience. These include the core NextGen® Enterprise EHR (electronic health record) and NextGen® Enterprise PM (practice management) solutions, which will strengthen interoperability across programs and support scalability as two new clinics open this summer.

In addition to rounding at several area hospitals, the interdisciplinary care team offers palliative and primary care to senior citizens inside their private residences, rehabilitation centers, nursing homes, or assisted living facilities. Arkansas Palliative Care also operates the state’s only CMS-approved GUIDE program for comprehensive dementia care that is run entirely in-state.

“We were looking for a healthtech partner that understood our unique needs, as we are not a typical palliative or primary care provider,” said Nikki Taylor, APRN, director of palliative and primary care, Arkansas Palliative Care. “Through a comprehensive search, we realized that NextGen Healthcare was exceptionally well-positioned to support the broad scope of our work helping Arkansas residents manage ongoing healthcare needs. We’re excited to see how these technology investments elevate billing and data integrity and improve the staff experience by automating tedious manual processes.”

Effective October 1, Arkansas Palliative Care and its parent organization, Arkansas Hospice, will become LifeTouch Health. Under the new name, these care providers, as well as primary care and non-medical personal care services, will provide a complete continuum of care under a single umbrella brand for seniors and patients facing life-limiting illness.

“Arkansas Palliative Care is doing vitally important work to help Arkansas residents manage chronic illness and other healthcare needs,” said Srinivas (Sri) Velamoor, president and chief operating officer, NextGen Healthcare. “We’re honored to support the organization’s growth at such an exciting time in its history and share their team’s commitment to helping staff, providers, and patients achieve better outcomes.”

NextGen® Referrals powered by Luma and various revenue cycle management solutions will streamline billing processes by automating referrals and insurance verifications. Meanwhile, NextGen® Financial and Operational Analytics will improve data integrity and reporting by offering predictive analytics and actionable insights. Providers will utilize NextGen® Mobile, which will enable them to access client records and charts quickly and easily from their mobile devices.

Several enhancements will directly improve the patient experience, with NextGen® Patient Engage powered by Luma equipping patients to complete pre-visit intake from their personal devices and the NextGen® PxP Portal enabling secure, convenient communication between patient and practice. NextGen Virtual Visits™ will expand telehealth services by offering patients 24/7 access to a nurse practitioner—especially meaningful for patients in rural areas.

To learn more about how NextGen Healthcare is advancing care quality nationwide, visit nextgen.com.

About Arkansas Palliative Care

As a part of the Arkansas Hospice Family of Care, Arkansas Palliative Care has been providing comfort and support beyond treatment for patients since 2016. Helping patients and their families manage life with a serious or chronic illness, care is provided by a team of doctors, nurses, and other healthcare specialists. Established in 1992, Arkansas Hospice’s mission is to enhance the quality of life for those facing serious illness and loss by surrounding them with love and embracing them with the best in physical, emotional, and spiritual care. Arkansas Hospice’s name is becoming LifeTouch Health this October to better represent our expanding line of care – helping Arkansans at any age or stage of life-limiting illness have a better quality of life. For more information, visit https://www.arkansashospice.org.

About NextGen Healthcare

NextGen Healthcare, Inc. is a leading provider of innovative healthcare technology and data solutions. We are reimagining ambulatory healthcare with award-winning EHR, practice management and surround solutions that enable providers to deliver whole-person health and value-based care. Our highly integrated, intelligent, and interoperable solutions increase clinical quality and productivity, enrich the patient experience and drive superior financial performance. We are on a relentless quest to achieve better healthcare outcomes for all. Learn more at nextgen.com, and follow us on Facebook, X, LinkedIn, YouTube, and Instagram.

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“We were looking for a healthtech partner that understood our unique needs, as we are not a typical palliative or primary care provider,” said Nikki Taylor, APRN, director of palliative and primary care, Arkansas Palliative Care.