Broadvoice | GoContact, a global leader in AI-powered customer experience technology, announced today the appointment of Kim Apo as Vice President of Channel Sales. With nearly 20 years of experience driving revenue, building high-performing teams, and cultivating long-term relationships across industries, Apo brings a proven ability to deliver results while leading with empathy and collaboration.

In her new role, Apo will support the company’s North American channel strategy, focusing on strengthening partner alignment and accelerating channel growth. She’ll work with partners to bring a consultative, outcomes-driven approach to market, powered by Broadvoice’s portfolio of omnichannel CCaaS, UCaaS, AI, and CX solutions.

“Broadvoice’s dedication to their people, their technology and their innovation really stood out to me,” Apo said. “I’m ecstatic to join such a strong team and stand shoulder to shoulder with them as we continue building momentum and delivering exceptional value to our partners and customers.”

Apo’s leadership philosophy is grounded in servant leadership, emphasizing empowerment and shared success. This and her background working up from inside sales to business ownership, she brings empathy and perspective to the partner and customer journey.

“Partnership is never transactional,” Apo added. “It’s about building something meaningful that stands the test of time. That’s the spirit I want to bring to the channel: a shared vision, effort, and, ultimately, shared success.”

Her appointment comes as Broadvoice expands its CX portfolio and deepens its partner-first investment.

“We are excited to welcome Kim to the Broadvoice leadership team,” said Molly Lozano, Channel Chief at Broadvoice. “Her passion for partnership, strategic vision, and deep industry expertise in the UCaaS and CCaaS space will be key to accelerating our channel growth and partner success.”

About Broadvoice | GoContact

Broadvoice makes it easy for companies to connect with their customers. With our cloud-based, AI-powered CX solutions, mid-market companies worldwide get the tools they need to deliver consistently exceptional customer experiences at every digital touchpoint. With deep analytics, specialized workflows and AI to help agents, managers and customers, Broadvoice focuses on customer outcomes while building innovative technology that accelerates value faster and more simply than legacy or one-size-fits-all platforms. Learn more about Broadvoice at broadvoice.com.

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“Partnership is never transactional. It’s about building something meaningful that stands the test of time."