Milestone reflects strong customer momentum, product innovation, and rising demand for Front’s human-centric customer operations platform

Front, the AI-powered customer operations platform, today announced it has surpassed $100 million in annual recurring revenue (ARR). The achievement is a rare milestone reached by less than 1% of SaaS businesses and reflects the company’s continued focus on building technology that combines human connection with operational excellence.

Founded on the belief that strong customer relationships are the foundation of every great business, Front helps over 9,000 companies streamline communication, scale customer experience, and deliver faster, more personal service across channels.

“This milestone is a reflection of the trust our customers have placed in us and the quality of work our team brings to that responsibility every day,” said Dan O’Connell, CEO of Front. “We got here by listening closely, building intentionally, and staying focused on what matters: helping customer experience teams do their best work.”

A Milestone Built on Momentum

Front’s $100M ARR milestone comes on the heels of its strongest new business quarter to date. In Q2, the company:

• Closed the most >$50K Annual Contract Value (ACV) transactions in company history
• Signed Front’s largest landed new business ACV deal with a nationwide financial services company
• Grew to more than 9,000 customers, purpose-built for organizations where support needs to be fast, personal, and efficient

The company’s growth has been fueled by product innovation, including recent launches in AI-powered automation, quality assurance, performance insights, chat, voice, and self-serve capabilities. Front’s human-first design and intelligent workflows have resonated strongly with teams looking to scale customer experience without sacrificing quality.

What’s Next

The $100M milestone sets the stage for Front’s next major evolution. The company is preparing to launch the next generation of its platform, bringing together the most advanced AI automation for customer conversations with the collaboration tools on which support teams rely. By pairing an omnichannel AI agent with seamless workflows for escalations and handoffs, Front is defining the future of customer experience: human and AI working together to resolve even the most complex interactions.

Front’s approach ensures teams can manage critical customer inquiries confidently. Autonomous AI alone isn’t enough. Teams need a way to handle escalations and coordinate internally to deliver accurate, timely resolutions.

Front’s agent will deliver two key advantages:

• Effective in Real-World Environments: Front’s AI works even when knowledge bases are incomplete or constantly changing, providing real value without requiring perfect documentation.
• Your Rules, Your Workflow: Front automatically analyzes and categorizes incoming requests, letting teams define upfront which inquiries AI handles and which require human attention, enabling safe automation at scale.

“We’re just getting started,” said O’Connell. “The next chapter of Front is about reimagining how AI and humans work together. That means delivering customer experiences that are not only faster and more personal, but fundamentally better.”

About Front:

Front is the AI-powered customer operations platform helping businesses transform how they serve customers. By keeping humans in control of AI, Front makes sure every interaction, whether handled by automation, a human, or both, meets the highest standards of speed and quality. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front to deliver exceptional service, streamline teamwork, and gain insights that fuel growth.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250909818241/en/