Event Takes Place May 3-7 in Las Vegas

HDI, the most trusted authority in service and support excellence, today announces the keynote lineup for HDI Service & Support World, which blends IT service management, customer support and technical support to bring together the entire IT service and support ecosystem. HDI Service & Support World is an independent, community-driven event focused solely on advancing the service and support profession. HDI Service & Support World takes place May 3-7, 2026 at Cesars Palace in Las Vegas, NV. Register here.

“Our keynote speakers will spark new thinking and redefine what’s possible in support and service management. Through powerful stories and practical insights, attendees will walk away with fresh perspectives that transform how they approach their roles and how they shape the future of the industry,” said Cindee Stott, Events Director, HDI.

On May 5, Nate Brown, Executive Director, CX Accelerator, will moderate the keynote panel “A New Era of CX: The Great Experience Convergence.” A consistently great experience is an outcome that can only be achieved by a unified organization. Courageous companies are making bold changes to set themselves up for future success. Learn from real leaders who are earning the loyalty of the modern customer. Panelists will be announced in the coming weeks.

On May 6, Alen Stein Jr., acclaimed organization performance coach, will deliver the keynote “Raise their Game: How to Improve Your Leadership Performance, Impact, and Influence.” Leadership is key to an organization’s unparalleled success. This presentation will showcase why a leader’s primary job is to create an environment where people feel safe, included, appreciated, valued, respected, inspired, empowered and challenged to deliver a high-performing culture that drives long-term results and fosters an atmosphere of collective accountability.

On May 7, Shawn Kanungo, disruption strategist, will deliver the keynote “Innovation in a World of AI.” The convergence of generative AI, autonomous agents and cloud has created unprecedented leverage. This presentation will reveal why conventional approaches to AI adoption are a recipe for mediocrity. Through real-world examples and counterintuitive insights, Kanungo will demonstrate how the most successful leaders are those who combine AI capabilities with distinctly human creativity and courage.

Register to attend HDI Service & Support World here.

For sponsorship opportunities, contact Keith Gregory at Keith.Gregory@informa.com.

To register for a media pass, contact Meryl Franzman at meryl.franzman@informa.com.

To learn about HDI Service & Support World, click here or visit Facebook or LinkedIn.

About HDI

For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com/. HDI is brought to you by Informa, a leading international events, digital services and academic research group. Informa is a FTSE 100 company, with 14,000 colleagues working in 30 countries.

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