Automotive repair facilities need to provide an excellent customer experience or their customers may look elsewhere for needed services. Many people distrust mechanics, as they don’t know how their vehicle works. They wonder if they are being given accurate information. Provide an outstanding customer experience and drivers are likely to return when they need other work on their ride. How can auto-scheduling software help a shop achieve this goal?
Automated Reminders
Anyone who runs a business based on appointments knows how frustrating it is when someone doesn’t show up at the scheduled time. This means wasted time and a possible loss of profits. Reduce the number of missed appointments by choosing scheduling software that sends automated reminders to customers. This can minimize the number of missed appointments and allows businesses to bring in more revenue. One can check out 5 ways technology can accelerate your auto finance business
Read this post to find more information on how to better meet the needs of clients and generate more revenue at very little cost. The program can also alert drivers to their next service so nothing important is overlooked in a driver’s busy life. The program can even be set to alert the mechanic or driver to recalls. Automated reminders reduce no-shows, so every automotive shop should consider using a program that sends these reminders.
Appointment Bookings
Customers want to make appointments when they are convenient. They don’t have a lot of time to spend on the phone waiting to speak to someone only to find they must go back and forth trying to find a time that works. By allowing customers to book appointments online, the business makes it easy for the customer to find a convenient time for the appointment.
In addition, employees aren’t spending time on the phone helping customers with this task. They can focus on other things that help to generate revenue. However, have someone available for those who want to speak to a human rather than using the online service. Consumers like having options, so be sure to provide them with several ways to schedule their visits. A program such as Xtime is one program that may provide online booking options, so every automotive business should check it out.
Scheduled Rides
Many drivers put off scheduling a service appointment because they don’t have a ride to or from the shop. Scheduling software can help drivers get where they need to be when their vehicle needs servicing. For example, a customer may choose to benefit from the valet service so they don’t need to ask someone to drop them off and pick them up when they take the car in.
Another option involves allowing the driver to schedule a ride with a rideshare service. The customer won’t need to inconvenience anyone when getting their car serviced. They won’t have to use a shuttle service or rely on a loaner car that may or may not be available when they need it. According to Realtimecampaign.com, when drivers have the option of using a valet service or rideshare, they find it easier to get work done on their vehicle when needed.
A good customer experience increases loyalty to a shop. Scheduling software helps provide an outstanding experience. Learn more today to see if this option is right for one’s organization. Most shops find investing in this program takes their business to the next level.
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