REFILE-U.S. airline complaints take off; can flyers fight back?

By Mitch Lipka April 8 (REUTERS) - Consumer complaints against U.S. airlines rose sharply in 2012, even as the carriers claimed a better record of on-time arrivals and luggage handling. Those disparate findings, from a report released on Monday, highlight the continuing tug of war between an industry struggling to find ways to make money and a traveling public often unhappy with those choices. The Airline Quality Rating Report, produced by professors at Purdue and Wichita State Univ